Senior Supporter Services Manager

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The Role

We are excited to offer a significant opportunity for a Senior Supporter Services Manager to join our impactful team at Pancreatic Cancer UK. This crucial role involves overseeing the donation processing and supporter care operations.

• Manage daily operations, including handling inbound enquiries and coordinating outbound stewardship to boost supporter relationships.
• Oversee the processing and reconciliation of donations, ensuring compliance with financial and Gift Aid regulations.
• Lead initiatives to drive communication strategies, improve supporter care, and ensure exceptional service during major fundraising campaigns.

About You

• You possess extensive experience managing supporter engagement teams and donation processing operations within a non-profit environment.
• Demonstrated ability to develop and implement successful strategies and operational improvements.
• Strong leadership skills with a proven track record in team development and a deep understanding of fundraising regulations, including GDPR and Gift Aid.

If this sounds like you - we'd love to hear from you!

About working for us

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.

About us

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:

• Courageous
• Collaborative
• Compassion

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.

At PCUK our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Hybrid-working

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.

How to apply

• You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we've not answered, please get in touch with jobs@pancreaticcancer.org.uk.
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note this is a 2-stage interview process, the first around interviews will be held in our office on 27/28 March 25 and the second-round interviews will be confirmed shortly after the first-round interview.

No agencies/sales call please - as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.