Senior Support Worker

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Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do, be and feel their best! We know that we can only achieve this by hiring the best staff who share our values.

Do you want a rewarding career in care where you can really make a difference everyday?

We are looking for a Locality Manager which is essentially a deputy for our Operations Manager. The ideal candidate will have experience and knowledge of being a service manager for at least 2 years to ensure they can support our service managers effectively. You will need to be a driver, be flexible and adaptable under pressure and most of all have care and compassion for our customers to ensure they live their best life!!

Reports To: Service Manager

Direct reports: None

Purpose of the job:

To support the Operations Manager and Service Managers in delivering effective, outcome focused day-to-day delivery of high-quality support.

To promote and encourage a culture that works towards empowerment, and values equality and diversity and is proactively targeted to achieve levels of independence and fulfilment appropriate for each Customer.

To work collaboratively with your team to ensure that the service always runs compliantly and smoothly.

KEY RESPONSIBILITIES

• To deputise in the absence of the Service/Registered Manager as required.
• Assist with the general day to day running of the service.
• Act as a responsible role model for other members of staff on the shift and supporting the staffing team in their duties when required.
• Develop professional and constructive relationships with customers and their families.
• Adhering to strict policies and guidelines within the health and social care industry (both internal and external) with a working knowledge of them.
• Ensure that a positive and imaginative approach is adopted by the support team to develop a culture that will support the physical and emotional needs of the service users.
• Arrange and actively participate in the organisation and carry out of events and day trips.
• Liaise with external healthcare professionals with matters related to the care of the service users.
• Support with the completion of audits for Quality Assurance.
• Support with uploading and archiving historical records.
• Daily you will be responsible for ensuring that all Customers receive the appropriate level of quality support.
• To actively challenge stigma and discrimination and to raise awareness of Learning Disability issues amongst professionals, carers and people using the Registered/Service.
• To assist in ensuring that the training requirements of staff are facilitated.
• To undertake these duties within a framework that recognises the diversity of the people we support and encourages quality and opportunity for all.
• To participate in supervision, appraisal procedures and training as agreed or directed.
• To undertake such other duties as would be reasonably required for a post of this level of responsibility, as directed by the Registered Manager/Deputy Manager.

If you are looking for variety, want to work with passionate people, have a resilient nature and great at communication we would love to hear from you!

In our latest inspection, we were rated GOOD by CQC!

If you are Honest, Effective, Aspirational, Respectful and Trustworthy you're our kind of person.

Alongside being part of something amazing, our employee benefits include:

Extensive training and development - we will support with health and social care diplomas together with the care certificate

28 days' annual leave (inclusive of bank holidays) rising to 33 days after 5 years

Access to 24 hour Employee Assistance Scheme and trained mental health first aiders

Discount card for high street and online retailers

Employee 'Refer a Friend' scheme

Long service awards

Sick pay

Life assurance scheme

Staff recognition awards

Work mobile

Mileage rates

Enhanced pay for Bank Holiday and certain shifts

Flexible shifts

Company pension