Senior Support Engineer - Field Services EMEA

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Description

There's never been a more exciting time to join United Airlines!

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Job overview and responsibilities

The Sr. Support Engineer is a hands-on engineer with a project management background who will provide technical guidance in operations, security, and integration in airport and campus environments. Tasked to work with project teams to represent technical issues in enterprise projects, escalate chronic issues and provide troubleshooting and resolution to technicians. Represents airport and campus requirements in enterprise programs. Provides oversight for project planning, training, execution, timing, functionality, quality and cost. Will be required to manage multiple vendors and contractors for a region. Able to leverage technical background with strong business understanding. There will be 3 regions within Field Service Delivery International (North Pacific, South Pacific and Europe, Middle East, Africa).

• Undertakes complex projects requiring additional specialized technical knowledge, planning and education
• Develops innovative and thorough solutions to complex or ambiguous systems engineering issues
• Ensures that system improvements are successfully implemented and monitored to increase efficiency
• Designs, develops, tests, debugs and implements complex operating systems components, software tools and utilities
• Makes complex modifications to existing software or hardware to fit specialized needs and configurations
• Establishes and communicates common goal and direction for team
• Acts as a source of direction, training and guidance for less experienced staff
• Monitors project schedules to ensure they are on time and on budget
• Experience with the following operating systems and software packages and programs: MS windows NT/2000/2003/XP/7, MS Office XP/2003/2007/2010 Suite, MS Project, MS Vision, Symantec AntiVirus, Hubs, Switches, LAN, WAN, Norton Ghost, DNS, DHCP, disk encryption software, VPN Client, HPCA,Network connectivity troubleshooting, Citrix, thin computing technologies, VOIP
• Strong technical understanding of current and planned workstation hardware, middleware, and software, in a predominantly HP/Dell and Microsoft environment
• Basic skills in LAN/WAN network technologies
• Ability to understand the data, technical issues and influence on projects; and effectively communicate these issues and affects to other project stakeholders
• Works with Field Services Support to publish technical bulletins
• Provides technical training to peers and team
• Provides executive suite support
• Knowledge and understanding of ITIL

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Required

• Significant experience in Information Technology
• Some experience should be in architecture, design and engineering of environments using above required technologies
• Must possess excellent planning and organizing skills as well as strong verbal and written communication skills
• Must be able to work well with outside vendors
• Travel required along with after-hours work and weekends support, as needed (up to 50%)
• Ability to travel internationally
• Must be legally authorized to work in United Kingdom for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Bachelor's degree in Computer Science or Engineering
• Experience managing large projects using Microsoft Project software
• Airline experience or travel industry knowledge
• Experience with Mobility IOS/Android, Windows, LAN room and (DT) Digital technology Infrastructure experience (Copper, fiber optic)