Senior Support Engineer for Aerospace Defense Government Key Accounts

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Job Description

National Instruments (NI) is proud to be a part of Emerson's new test and measurement business group. The Support Services team partners with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. Support Engineers respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. Support Engineers advocate for our customers by recommending Platform and System improvements to R&D, providing customer insight to sales, and making sure NI is ready to support new Products and Systems.

The Role:

ADG Senior Support Engineers are product and system experts providing consultation and support services to strategic NI customers. They work closely with account teams and domain experts within R&D to drive customer and account success.

Core Job Responsibilities:

• Provide paid consultation and premium support services to NI ADG accounts.
• Collaborate with sales and pre-sales engineering teams to uncover and execute technical consulting engagements.
• Resolve issues by applying deep technical knowledge, complex problem-solving skills, and collaborating with a global network of peers.
• Proactively develop and maintain a deep understanding of NI products and systems through formal training and continuous self-development.
• Take ownership of internal product and system escalations, interfacing with R&D when needed.
• Publish customer facing knowledge base content.
• Report product issues or bugs to R&D.
• Mentor junior colleagues in area of specialization.

Required Qualifications:

• Eligible for SC/DV security clearance - a must

• 3-5+ years working experience with NI software/hardware tools.
• Proficiency in text-based programming (e.g. C++, Python, .NET)
• BSc/BEng/MS/PhD in an Engineering or Computer Science discipline.
• Experience with a demonstrated ability in problem-solving, effectively diagnosing technical issues, and proposing reasonable solutions.
• Willingness to travel up to 15% within UK/Europe

Preferred Qualifications:

• NI certifications (e.g. CLA, CLD, CLED, CTA, CTD)
• Experience working in Aerospace, Defense, Government industries
• Support or customer facing experience

Success Factors:

• Ability to independently identify and solve application-specific system engineering problems.
• Effectively interact and communicate with customers, account teams, R&D, and management.
• Strong problem-solving skills, work ethic, growth mindset, and drive to succeed.

About Us

Why NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

The people: We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

The ideas: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

The technology: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We've long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together.

We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we're embracing a full range of options.