Senior Student Support Officer

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About Us

King's College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. Through its commitment to exceptional education, impactful research and genuine service to society, King's College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King's College London's 200th anniversary in 2029 and sets out ambitious plans in five key areas:

• Educating the next generation of change-makers
• Challenging ideas and driving change through research
• Giving back to society through meaningful service
• Working with our local communities in London
• Fostering global citizens with an international perspective

About the role

Working in a fast-paced environment, the role holder will develop strong working relationships with teams across Faculty Education Services, university services and key academic colleagues. You will be expected to proactively coordinate the provision of student support for students on UG and PGT programmes, ensuring that processes and procedures are reliable and effectively meet the needs of students, academic colleagues, and other stakeholders.

You will be responsible for producing accurate records of support meetings with students and sharing these in a timely manner and will provide administration across the broad range of student support, coordinating associated procedures, maintaining records and managing casework. You are expected to have a good understanding of the student lifecycle and maintain up to date knowledge of programme and university regulations and protocols. The post holder will need to be able to use this knowledge to provide accurate and timely guidance to colleagues and students as required, escalating where there is risk, ensuring that early intervention is both appropriate and optimal.

You will be highly organised, motivated, and capable of working independently as well as being part of a team. You will have experience of dealing with students who may be navigating complex difficulties, and of signposting to support services as appropriate to ensure students receive the best possible support. You will be comfortable and resilient in managing sensitive conversations and challenging situations.

This is a full time post and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent time management and organisational skills and the ability to work to tight deadlines and plan effectively across competing priorities, maintaining accuracy at all times.
2. Excellent written and oral communication skills including the ability to draft correspondence and documents autonomously to a broad range of audiences.
3. Experience of case work, with appropriate record keeping and knowing how to apply the principles of confidentiality and referral.
4. Knowledge and understanding of the range of university support services, how they are structured and their core services and processes.
5. Evidence of capability to interpret and apply university and programme regulations.
6. Ability to work under pressure to complete a range of competing priorities, managing individual workload while working to deliver shared team service levels and objectives.
7. Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner.
8. Excellent IT experience across Microsoft Word, Excel, PowerPoint and Outlook with a working knowledge across all other Microsoft packages and experience in the use of databases and student records systems (such as SITS)

Desirable criteria

1. Previous HE experience within programme support
2. Mental health First Aid Certification or equivalent

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.