Head of Branch Network

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About The Role

Contract type: Permanent

Hours: Full-time, 35 Hours

Location: Head Office & Branch (hybrid working, 2 days minimum in head office with regular Branch visits)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]

Our Head of Branch Network role at Nottingham Building Society, will focus on cultivating a transformative and inclusive environment that empowers both employees and enhance the service we provide our customers. You will drive personal and professional development across the branch network, equipping team members with the skills and resources to thrive and deliver outstanding customer experiences.

Through targeted training, development programs, and a commitment to continuous learning, the Head of Branch Network will ensure that every team member feels supported in their growth and prepared to meet evolving customer needs. This investment in people will not only enhance customer service but also contribute to a culture of collaboration, engagement, and accountability across the organisation.

Championing diversity, equity, and inclusion will be foundational to the role, with a goal of fostering a branch network that mirrors the diverse communities served by Nottingham Building Society. This includes promoting an inclusive culture where all employees feel valued and able to bring their full selves to work, as well as ensuring that services are accessible and equitable for all customers.

Furthermore, the Head of Branch Network will lead the development and deployment of strategies to position the Society to meet future challenges and opportunities. These changes will strengthen the Society's relevance within the community, ensuring that each branch serves as both a trusted financial hub and a space where customers experience a blend of traditional service values and modern convenience.

Here's a taste of what you will be doing as a Head of Branch Network at Nottingham Building Society: -

• Develop and implement strategies to optimise the network's performance, aligning with the organisation's strategic goals.
• Lead the transformation of the branch network by identifying opportunities for modernisation, digital integration, and community engagement.
• Oversee the daily operational performance of all branches, ensuring alignment with operational standards and efficiency.
• Work closely with Area Managers to review performance, provide guidance, and drive improvements.
• Ensure effective refurbishment programs that enhance the physical environment of branches to meet modern expectations.
• Champion a customer-centric culture, ensuring that branches consistently deliver high-quality, personalised services and drive initiatives to enhance customer satisfaction and retention across all branches.
• Create and champion a motivated, inclusive and continuous learning culture within the branch network.
• Monitor market trends, competitor activities, and customer needs to inform the evolution of the branch network strategy.
• Monitor and manage the financial performance of the branch network, focusing on profitability, cost management, and revenue growth.
• Lead, mentor, and develop branch managers and their teams, fostering a high-performance and collaborative culture.
• Promote employee engagement and retention through clear communication, recognition, and development opportunities.
• Proactively manage regulatory, operational, financial, and reputational risks related to the branch network.
• Utilise data and analytics to inform strategic decisions regarding branch operations, customer trends, and financial performance.

About you: -

• Extensive experience in a transferable role with strong knowledge of financial services including products and services.
• Relevant experience of leading multi-site financial services teams with an ability to build, engage and retain members/customers.
• A passion for driving an inclusive culture, continuous development and building engaged, high-performing teams.
• Proven success in establishing key relationships and exhibiting advanced influencing skills with all levels of management and leadership within the organisation,
• Ability to lead colleagues through transformation and modernisation initiatives.
• Excellent leadership capacity, including strong communication, negotiation, and interpersonal skills, with the ability to motivate people and drive outstanding performance.
• Ability to think strategically, assessing the internal and external environments to define the optimal strategic plan that aligns to our Enterprise priorities.
• Strong knowledge of industry regulatory requirements and sound knowledge of Business Continuity Planning procedures and Operational Resilience Frameworks with an emphasis on understanding of risks and how to develop controls to mitigate the risk.
• In depth understanding of how to access, analyse and interpret raw data and output to inform key decisions.

Reward & Benefits -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, single cover Bupa Healthcare, car allowance, 27 days annual leave (increasing to 29 days from January) plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda - we're continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We're passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.