Senior Service Operations Manager

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Responsibilities

Job Title: Senior Service Operations Manager

Location: Hemel

Full-time: Permanent Mon - Fri

Salary: £45,643.20- £57,054.00

Are you a seasoned leader in customer service? Passionate about driving service excellence and optimizing processes? As a Senior Service Operations Manager, you'll be at the forefront of transforming and executing our strategic service vision, ensuring that our teams perform at their best while enhancing customer satisfaction and operational efficiency. Don't miss this opportunity - submit your application now and accelerate your career with us.

Position Summary: In this role you will be responsible for all aspects of delivery of service excellence through effective management of Southern Restaurant Service Managers, Customer Service Team Leader and the Southern Customer Service Advisor team. Develop and drive the Martin Brower UK & Ireland customer service strategy to facilitate and lead alignment, continuous improvement and improve customer service across the network.

Key Responsibilities:

• Support the Head of Service in developing and delivering Martin Brower UK& Ireland service operations strategy work streams that lead to continuous improvement in service provided to the restaurants.
• Have direct line management responsibility for the Southern based Restaurant Service Manager team and Customer Service Team Leader South.
• Support the business response for restaurant capacity development and proactivity to support McDonald's restaurant growth.
• Ensure quality, collaborative communication between McDonald's Restaurant and Martin Brower UK & Ireland are delivered by the customer service team.
• Support Space Planning and Capacity Evaluation Manager in the flawless execution of restaurant capacity solutions by cultivating strong Restaurant Service Manager and McDonald Restaurant and Construction relationships.
• Achieve network alignment and ensure service delivered by the team to McDonald's restaurants is consistently great and interaction is proactive and personal to support their business development.
• Work collaboratively with all Martin Brower UK & Ireland functions to ensure service standards can and are being achieved. Including the process, procedures and reporting to achieve this.

Qualifications

Technical competencies

• Experience in leading a team.
• Excellent communication and flexible leadership skills.
• Organised and assertive to prioritise/manage clear expectations.
• Able to collaborate and influence cross functionally.
• Proven proactive customer relationship skills.
• Able to deliver change management.
• Ability to communicate effectively at all levels - verbal and written.
• Organised and assertive to prioritise/manage clear expectations.
• Able to use Microsoft Word, PowerPoint and Outlook (or similar).

About Us: Martin Brower is a global leader in supply chain solutions, providing end-to-end logistical support to some of the world's most iconic restaurant brands. We pride ourselves on our commitment to exceptional service and innovation. As part of our expansion, we are looking for dedicated and customer-focused Restaurant Fitters to join our team and help us continue to deliver outstanding service to our clients.

People-First Culture: At Martin Brower, our employees are our greatest asset. We prioritize creating a supportive and inclusive environment where everyone's voice is heard, respected, and valued.

Opportunities for Growth: We're committed to your long-term success. With clear paths for career advancement and development, you'll have opportunities to grow within your current role or explore new roles and responsibilities across the organization.

Culture of Continuous Improvement: We believe in the power of continuous improvement. You'll be empowered to innovate, experiment, and challenge the status quo as we work together to drive positive change and elevate our performance as a team.

Apply Today: Take the next step in your career and join us in making a difference. Apply now and be part of our mission to make it easier to run great restaurants.