Senior Service Manager - Integrated Facilities Management

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Job Description

• East Suffolk Services
• Address: Rotterdam Road, Lowestoft NR32 2EF) or Ufford Depot, Ufford, Woodbridge, Suffolk IP13 6ET
• Salary: £49,282 - £53,460 per annum (Band 9)
• Hours: 37 hours per week, Monday to Friday
• Contract: Permanent

We currently have an exciting internal opportunity for a Senior Service Manager supporting the FM (Facilities Management), Street Cleansing, Grounds and Building Cleaning teams.

Your role

You will lead and manage the day-to-day delivery of Hard and Soft FM services, including Grounds Maintenance, Street Cleansing, Building Cleaning, Asset Management and statutory compliance activities.

As Senior Service Manager, you'll support and deputise for the Head of Facilities Management, ensuring services are safe, efficient and delivered to a consistently high standard. You will champion continuous improvement, drive commercial growth, foster innovation and deliver excellent customer satisfaction across all FM operations.

What you will need

You'll be an experienced operational leader with a strong background in FM services. You'll bring people-management skills, a solid understanding of compliance and Health and Safety, and the ability to run busy, multi-disciplined services effectively. You'll be commercially aware, customer-focused, and able to drive improvement, manage resources, solve problems quickly, and deliver high-quality services across a complex operational environment.

Do you have the skills, experience, or potential to succeed in this role? If so, we'd love to hear from you.

Thinking of joining us?

Here's why you should:

At East Suffolk Services, we truly value our employees. We understand that the backbone of any company's success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That's why we are committed to making East Suffolk Services a great place to work.

Discover our exciting new roles and how our Integrated Facilities Management services is growing.

Find out more in our article 'New opportunities in our Facilities Management team at East Suffolk Services'.

We value our staff

In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle.

These include:

• A top-tier health and wellbeing package through Canada Life, one of the UK's leading providers - including online access to UK-based GPs, plus life insurance.
• A competitive, matched pension scheme through Royal London.
• Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
• Learning and development opportunities tailored to your role and personal goals.
• Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
• A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.

For more information on our fantastic benefits scheme, see our employee benefits brochure (pdf).

For more information

For an any questions or an informal discussion regarding this post, please contact HR@eastsuffolk.gov.uk

Closing date: 11.30 pm, 3 May 2026.

Interview date: 14 May 2026, taking place in Ufford, Woodbridge.

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (Word).

Step 2 - Complete the Supporting Statement template (Word). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we're unable to accept applications submitted in other formats.

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site.