Senior Service Manager

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Detailed job description and main responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person specification

Qualifications

Essential criteria

• Knowledge of health service management, including change management and workforce and service redesign, acquired through training or project management qualification/experience equivalent to master's level.
• Evidence of continued professional development

Experience

Essential criteria

• Proven experience as an effective operational manager within an NHS organisation
• Experience of managing change within a complex environment
• Experience of managing or working within a performance driven environment with a key focus on patient safety and quality
• Proven ability to utilise and interpret information to formulate action plans.

Desirable criteria

• Understanding of contract planning
• Understanding of financial management

Skills, Knowledge and Ability

Essential criteria

• Proven ability to identify areas of service delivery that require improvement and develop and embed appropriate actions and solutions
• Proven ability to analyse a wide range of data and information and make appropriate decisions and recommendations
• Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
• Working knowledge of all MS Office applications
• Proven ability to come up with flexible and creative solutions to difficult problems.
• Excellent interpersonal skills with the ability to negotiate and influence in difficult and contentious situations, including in patient resolution meetings
• Strong commitment to inclusive team working, honesty and integrity ensuring that the care of the patient is at the forefront of all decision making

Desirable criteria

• An ability to develop mechanisms for assessing and responding to variations in capacity and demand

Other

Essential criteria

• Sound knowledge base of the NHS, the current issues, its values and principles of timely local access for the population
• Ability to travel between sites

Desirable criteria

• Knowledge of how theatre systems within a hospital environment work

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Senior Service Manager (PDF, 360.4KB)
• Additional Information (PDF, 308.1KB)
• Our Promise (PDF, 313.3KB)
• Remarkable People (PDF, 3.4MB)