Senior Service Desk Engineer

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Join us as a Senior Service Desk Engineer

Want to do work that really matters?

At Checkatrade, we're building the UK's go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.

Behind the scenes, our people need world-class IT support to make it happen. That's where you come in.

As our next Senior Service Desk Engineer, you'll be the face of IT in our London HQ - the person everyone trusts to keep things running smoothly, fix complex issues, and make sure our teams can deliver at speed. You'll get hands-on with everything from Macs and Windows devices to Google Workspace, SaaS tools like Jira and Slack, and high-profile All Hands events. This isn't just support - it's about owning the experience, solving problems before they escalate, and shaping how IT works across the company.

Forget long lists, here's what you'll actually spend your time on:

• Being the go-to point of contact for IT issues and escalations, keeping communication clear and resolution rapid.
• Diving into tricky problems (Tier 2/3) across macOS and Windows environments, with confidence in both.
• Administering and troubleshooting Google Workspace (users, groups, security, mail flow) and enterprise SaaS like Slack, Jira, and the Atlassian suite.
• Supporting and administering our AV and Zoom platforms for high-profile All Hands and exec meetings - making sure every event looks and sounds flawless.
• Using MDM tools (Kandji, Jamf Pro) to manage devices seamlessly across the business.
• Coaching junior service desk staff, setting the standard for service excellence, and spotting ways to improve our IT processes.
• Pitching in with small IT projects - whether that's hardware rollouts or a new software launch.

It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:

• Experience in IT Support or Service Desk, ideally in a fast-paced tech environment.
• Confidence across both macOS and Windows.
• Proven skills in Google Workspace, SaaS applications, and MDM tools.
• A proactive, customer-first mindset and the ability to thrive when things get busy.
• Bonus points for Okta / SSO experience or ITIL certification.

We believe great work deserves great rewards. Here's just a taste:

• Competitive salary + annual bonus
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week's paid charity leave and much more!

How we'll get to know each other:

• Screening call with one of our Talent Acquisition Partners
• 1st stage interview with our Engineering Manager
• 2nd Stage interview with our Engineer Manager and one of our Senior Engineers
• 3rd interview with our Director of IT and Information Security

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box

About usWe're Checkatrade - the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We're growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.