Senior Service Administrator

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

To provide a comprehensive, efficient and effective secretarial and administrative service to the multidisciplinary team comprising the Ward Manager, Consultant Psychiatrists, and Inpatient Nurses. You will be expected to work closely and collaboratively with other administrative colleagues to do this.

Main duties of the job

Provide highly proficient secretarial and administrative support to the service, working closely with the ward manager, ward consultant and medical team.

Support service related projects.

Assist the service with monitoring, updating and reporting comprehensive service related activity data.

Co-ordinate day to day admin support for the service and assist with the development of administrative processes.

Provide administrative cover on the inpatient team in the absence of the ward administrator.

To participate in any training and developmental needs, as required by the Business Manager.

To undertake any other duties considered relevant by the service, appropriate to the banding of this post.

Working for our organisation

SLaM is the UK's largest mental health provider, delivering specialist and community services to over 45,000 people annually. It is part of King's Health Partners and works closely with King's College London, offering unique opportunities for research and professional development. With more than 230 services and 5,000 staff, SLaM provides diverse roles across clinical, administrative, and academic fields. Employees benefit from NHS terms, including generous leave, pension, flexible working, and wellbeing support. The Trust values learning, innovation, and collaboration, making it an excellent place for those passionate about mental health care and research.

Detailed job description and main responsibilities

Provide highly proficient secretarial and administrative support to the service, working closely with the ward manager, ward consultant and medical team.

Support service related projects.

Assist the service with monitoring, updating and reporting comprehensive service related activity data.

Co-ordinate day to day admin support for the service and assist with the development of administrative processes.

Provide administrative cover on the inpatient team in the absence of the ward administrator.

To participate in any training and developmental needs, as required by the Business Manager.

To undertake any other duties considered relevant by the service, appropriate to the banding of this post.

Person specification

Qualifications

Essential criteria

• Secretarial qualification or demonstrable experience.
• Good standard of general education including English and Mathematics

Desirable criteria

• Experience of working with Mental health patients
• Knowledge of EPJS system

Knowledge/Skills

Essential criteria

• Intermediate skills in Excel, PowerPoint, word & Office 365.
• Minute taking
• Ability to work using your own initiative and work unsupervised

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not been successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

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Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Senior Service Administrator (PDF, 451.9KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)