Project and Delivery Manager

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About Mobilise

Mobilise is a social care tech startup business, and has become the UK's fastest growing online provider of support for the UK's 13.6 million unpaid adult carers (someone who supports a family member or friend due to illness, disability, mental ill health or substance misuse issues). We believe caring for a family member, friend or neighbour should be properly supported so that together we care and thrive.

We've worked with 30+ local authorities and the NHS to find new ways to support carers in their areas. We have ambitious plans to grow the number of clients we work with, so that we can reach more carers and develop new tools.

We're a small but growing team with 18 full and part time members - many of whom have experience of caring. We work remotely, with one day a week working together in London. We are an inclusive employer, valuing diversity and the unique perspectives each individual brings.

We believe passionately in our mission, so we work hard to be ambitious in the change we make. We bring our whole selves to work, we support each other to learn and grow - including through learning from mistakes (and even celebrating them!).

Role Overview

We're looking for a transformation consultant to join us to radically change the way that carers are supported in the UK. You'll be the bridge between our technical products and our clients' current ways of working, ensuring that they are able to get maximum value from our solutions.

Key Responsibilities

• Conducting thorough assessments of current client contexts and workflows
• Identifying barriers to adoption and developing strategies to overcome them
• Creating and executing transformation plans that align with local authority priorities
• Building strong relationships with key stakeholders to drive sustained value
• Measuring and demonstrating impact through relevant metrics
• Providing product feedback and future ideas for product development

Skills and expertise

• Deep understanding of UK Local Authority operations, challenges, and digital transformation initiatives
• Experience with change management in public sector organizations
• Commercially savvy and understands impact on customer success
• Strong grasp of how technology solutions integrate with existing processes and systems
• Experience applying AS-IS / TO-BE change models
• Exceptional stakeholder management abilities to work effectively with various levels of local government
• Strong analytical capabilities to assess current workflows and identify optimization opportunities
• Proven track record of overcoming resistance to change and driving adoption
• Stellar project management skills
• Ability to translate technical benefits into tangible business outcomes

Other Essential Requirements

• Excellent English communication skills

Benefits & Terms

Location: We all work remotely from home four days a week, meeting in our London office every Tuesday, and for quarterly team days. We would expect you to be able to easily travel to central London. Occasional travel to client locations around the UK will be required.

Salary: £50-60k depending on experience

Hours: Full Time, 35 hours per week

Holidays: 25 days per year plus public holidays (pro rata for those working part time), and you get your birthday too

Working pattern: Typically 9am-5pm, Monday to Friday, UK time

Contract: Permanent

Technology: A laptop will be provided, you will need to have a reliable internet connection

Pension: 4% employer pension contribution

Private medical cover: Optional cover available for employee

Employee share options: An opportunity to share in the success of the business

Home working allowance: up to £500 towards office equipment exclusively for business use e.g. desk, chair

Training and development:

As a team working collaboratively together we learn a lot from each other each day. Reviewing personal development is part of our regular assessment process and we make good use of our wider networks and training budget to provide ongoing learning opportunities. As a socially impactful startup, Mobilise employees are able to see the benefit of their work on the lives of individual carers every day.

How to Apply

Please provide:

• CV
• Brief cover letter (max 1 page) explaining why you'd like to join Mobilise and your relevant experience
• Confirmation of your eligibility to work in the UK

Mobilise is an equal opportunities employer, and we are committed to providing an inclusive, supportive and diverse work environment. We welcome and encourage applications from individuals of all backgrounds. Please let us know if you would like us to make any accommodations in our interview process. We take safer recruitment very seriously and will obtain references and where appropriate to the role we will conduct DBS checks.