Senior Sales Associate, Royal Exchange (12 Month FTC)
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Senior Sales Associate - Royal Exchange
(12 month FTC, Full-Time)
To deliver and maximise the performance of the Montblanc Boutique in the UK, through achievement of sales, profitability, and client satisfaction.
HOW WILL YOU MAKE AN IMPACT?
Boutique Performance
- Achievement of sales, profit and strategic objectives.
- KPI development, tracking and follow-up.
- Development of sales and profit initiatives to develop the business, with focus on the high end part.
- Regular sales and other KPI reporting
- Implementation of brand guidelines (visual merchandising, brand image, customer service standards, product launch guidelines).
Team leadership
- Assist the Boutique Manager to lead the team to be a high-performance team, deliver results, ensure excellent customer experience and recruit new clients.
- Team motivation, in association with Boutique Manager & Senior LED Manager.
- Assist the Boutique Manager to manage team presence to ensure 100% cover of all opening hours as needed by the business.
Retail Operations
- Optimise stock and merchandising and propose the appropriate ategory mix to maximise sell-through.
- Work with Boutique Manager, Retail Operations Manager and Logistics Executive to always have the right stock and tools available.
- Inventory management and regular level control.
- Accurate management of all till operations. system maintenance and reporting
- Security management.
- Repairs and maintenance follow-up for the Boutique.
- Promotion of corporate business gift opportunities.
Client experience and development
- Always ensure impeccable customer service
- Execution of all planned activities in the Boutique.
- Personal relationship management of all VIP customers.
- Responsible for all Customer Service and Client topics in conjunction with Boutique team.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Over 5 years' experience in Retail management
- Leadership skills, able to support and develop big teams
- Excellent client relationships and experience in developing teams to be client-centric and omnichannel minded
WHAT MAKES OUR GROUP DIFFERENT?
As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage - In-person interview with the Boutique Manager for Montblanc New Bond Street
3rd Stage - Video with the Brand Director for Montblanc
LEARN MORE ABOUT LIFE AT RICHEMONT AND MONTBLANC BELOW:
https://www.linkedin.com/company/richemont/