Senior Sales Assistant

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The Company

Fairalls Builders' Merchants

Fairalls Builders' Merchants has a family history dating back to 1900 and offers a mix of heavy and lightside building materials in Surrey and Kent.

At Fairalls, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building supplies every day from four branches in Godstone High Street (includes light side depot), Taylors Hill, Gatwick and Sevenoaks, with over 100 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business' success.

Fairalls Builders' Merchants is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Senior Sales Assistant to join our team at Gatwick.

The Role

We are looking for a Senior Sales Person in our Gatwick branch.

The Senior Sales role will be required to provide a timely friendly and dependable service of products to customers, both via telephone, email and face to face ensuring that their expectations are not just met but exceeded. The role will optimise contributions to branch sales and gross profit.

Responsibilities

• Work effectively as part of a team promoting the company's vision, values, and aspirations at all times.

• Build effective relationships with customers thus optimising sales and customer service.

• Use initiative to identify and resolve customer/product problems or issues.

• Through initiative and ideas proactively identify new sales opportunities to assist in the maximising of sales and margin.

• Ensure that company policies with regard to computer systems procedures and administration are followed at all times.

• Liaise with suppliers' representatives where necessary.

• Develop personal product knowledge to enhance service to customers.

• Share information about customers and projects with fellow staff where sales opportunities exist across product ranges/services or regions.

• Actively safeguard against theft of company goods or property by being security conscious at all times.

• Take a pro-active approach in ensuring the health and safety of staff and customers, reporting, and responding to any potential H & S concerns/issues.

• Perform any other reasonable duty as may be required by the company.

Specific Experience & Skills Required

Minimum GCSE's grade C or above in Maths & English or equivalent.

Experience of working with/ selling building products for a minimum of 2 years.

Good product knowledge is essential.

Hours of Work

Week 1: Monday to Friday 7:00 -17:00

week 2: Monday to Friday 07:00-17:00 Saturday 07:30-12:30

The Rewards

Joining us means joining the leading and largest Independent Builders' Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where you're encouraged to be and do your best.

You'll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.