Senior Revenues Officer - Council Tax

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Job description
Permanent, Full Time 37 hours per week Monday to Friday, but we are open to receiving applications from those wishing to work other work patterns.

4 x Revenues Officer - Permanent roles

1x Senior Revenues Officer - Permanent role

Are you ready for an exciting opportunity to join the Council Tax team at Bristol City Council? We are responsible for the billing and collection of Council Tax from over 200,000 households and we are looking for dedicated individuals to be a part of this essential mission.

If you meet the requirements outlined in the Person Specification for the Revenues Officer role, experience is not an essential prerequisite as we provide comprehensive training over an extended period.

For the Senior Revenues Officer position, we are looking for an experienced council tax officer, looking to take their first steps into a senior role.

The workforce works in a hybrid fashion with some colleagues working from home for most of the time, whilst others work mainly from the office. We encourage applications from all locations.

What you'll be doing:

In this crucial role, you will be at the heart of our operation, responsible for administering council tax, ensuring accurate and prompt billing, collection, and recovery of unpaid accounts.

For our senior officer role, you will also be training and coaching our revenues officers, monitoring performance and quality, dealing with complex cases and handling work allocation.

We take a flexible approach to work, which means that while you may have fixed hours during your training, you will have the freedom to manage your working day once you have completed it.

Responsibilities:

Engage with citizens, ensuring they receive their council tax bill promptly and in accordance with the appropriate guidelines and legislation.

Gather all necessary evidence to support new applications and changes in circumstances, processing this information with the utmost accuracy.

Maintain excellent communication with citizens through phone, email, text, and occasional face-to-face interactions.

Qualifications and Skills:

We are looking for candidates who possess the following:

• Exceptional written and verbal communication skills.
• Proficiency in using IT systems, including producing letters.
• A strong commitment to delivering high-quality customer care.
• The ability to work in a performance-oriented environment, meeting targets and deadlines.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

Roles

For Revenues Officers we offer a competitive starting salary of £28,163 per annum, rising incrementally to £30,060 (pro-rata if part time) following a successful probationary period.

For our senior role, we offer a competitive starting salary of £31,066, rising incrementally to £33,366 (pro-rata if part time).

If you are an experienced officer, your starting rate of pay within these bands may be considered for adjustment.

At Bristol City Council, we believe in going the extra mile for our people. We offer a fast-paced and supportive work environment, providing you with opportunities to utilize your existing skills and develop new ones within a high-profile organization. Join us in making a positive impact on the lives of our citizens and the community we serve.

Should you wish to apply for the Revenues Officer BG8 role please click here

How do I apply?If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

The closing date for applications is 21st January 2024.

Shortlisted candidates will be invited to either an in person or an online "Teams" interview conducted in late January.

If you have any further queries after reading the job advert along with the attached job paperwork, then please contact;

Neil Cook - neil.cook@bristol.gov.uk

Lauren Pothecary - lauren.pothecary@bristol.gov.uk

Alison Hann - alison.hann@bristol.gov.uk

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people and Black and racially minoritised candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.