Senior Reservations Agent

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THE ROLE

As a Senior Guest Reservations Agent you will be responsible for assisting all guests with any booking enquiries they may have. Your tasks will include but will not be limited to:

• To assist all guests with their reservations and booking enquiries.
• Along with each Restaurant Manager, ensure all correct processes are in place and bookings are being completed allowing for a smooth handover to the outlets.
• To provide a genuine, attentive, and friendly service to our guests in order to reflect the Nobu standards.
• Have a complete understanding of all room options and room availability.
• Have a complete knowledge of all hotel services in order to promote and recommend these to our guests.
• Have a good understanding of department targets and upsell where appropriate.
• Good knowledge of OPERA.
• Anticipates guest's needs and proactively provide them with personalised experiences and additional services and products
• To build and maintain strong relationships with guests and to recognise those who are on a repeat visit.

EXPERIENCE

• Experience in a reservation's role.
• Strong understanding of MICROS and OPERA.

BENEFITS OF JOINING OUR TEAM

• £1000 Refer a Friend Scheme
• 2 Hotel-wide social events a year including Employee Awards night
• Discounted overnight stays across Nobu properties Worldwide
• Discounted Pilates classes and Wellness treatments
• Opportunities to progress within our hotel and the wider portfolio
• Access to a suite of innovative and varied learning and project opportunities
• Mental Health First Aiders within the team
• Exciting wellness and volunteering opportunities
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts off all food and beverage
• Free meals whilst on duty