Senior Research Executive - Customer Experience

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Job Description

Are you an insightful researcher ready to elevate customer experiences with top-tier global clients? Do you excel in crafting impactful strategies within a collaborative setting? Let your expertise shine in a dynamic environment at Ipsos!

About the Role

Join Ipsos's team of Customer Experience enthusiasts, where your contributions will shape exceptional customer experiences. As a Senior Research Executive, you'll manage cutting-edge projects, spanning the full lifecycle from design to impactful insights. Collaborate directly with clients, offering insights and advisory services, while impacting client success across diverse industries.

About You

• Proven client servicing experience
• Expertise in CX technologies (e.g., Medallia, Qualtrics)
• Proficiency in AI-based research methodologies
• Strong project management and commercial skills
• Detail-oriented, with a passion for research

Essential Skills

• Client management and communication
• Skilled in data analysis and reporting
• Proficient in dashboard design
• Ability to identify growth opportunities
• Collaborative teamwork approach

Desirable Skills

• Experience with technology platforms
• Commercial growth acumen
• Enthusiasm for stakeholder engagement
• Open to feedback and continuous learning

Benefits:

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as Level 1 Disability Confident Committed. We are dedicated to providing an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!

About the Team

Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.