Senior Repairs Support Officer

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Job Description

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please see the full job profile HERE!

Salary: Band 7 - £29,777 - £33,945 p.a.

37 hours per week Monday to Friday

Permanent

Who are we looking for?

We are looking for a Senior Repairs Support Officer to join our Repairs Support Team supporting all our building maintenance teams.

Candidates must be enthusiastic, good communicators, organised, methodical and able to prioritise multiple demands.

What can we offer?

We will support you by providing opportunities to train and develop your existing knowledge and skills, as appropriate. In particular we can coach and develop you providing support for those aspiring to become a manager.

As a service we take pride in our work by valuing others, focusing on what is important so that we make a real and positive difference.

What is the Role?

You will be based at one of our area housing offices working as part of a repairs support team supporting the Repairs Support Managers. You will be part of the repairs support management team; previous management experience is not essential, and you will be supported to develop your skills and gain managing experience using the 'Systems Thinking' methodology.

You will be part of a team responsible for supporting the building maintenance service. The team assists us in meeting our purposes which are, to maintain and improve our properties, ensure the right repair is carried out at the right time and provide suitable homes when needed. You will support and deputise for the Repairs Support Manager at any time during office hours when they are not in the office, by supervising the repairs support team as appropriate to ensure the repairs support team have capacity by allocating phone and admin tasks to effectively manage all demands received accurately and efficiently.

Please click HERE to see the full job profile, which gives you more details about the role!

Who is the person?

Your application needs to demonstrate that you:

1. Have experience of working in a challenging front line service
2. Have knowledge or experience of being part of a repairs service, receiving demand and raising repairs together with the ability to advise others.
3. Have the ability to communicate effectively, develop relationships with residents and building occupiers, asking the right questions to get the information required, as well as someone who shows empathy for people who may be in difficult situations.
4. Be very comfortable to operate in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude.
5. Be comfortable in dealing with all staff to motivate, mentor and direct them to assist in providing an efficient and effective service.
6. Ability to remain calm & professional when dealing with difficult customers.
7. Can work independently, be organised, methodical and able to prioritise and manage multiple complex demands.
8. Can be assertive and challenging while dealing professionally with service users.
9. Be able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the demands of the team.
10. Have experience of undertaking a range of administrative tasks effectively to support others.
11. Have experience and be competent using a variety of IT databases and systems to update them in timely manner with accurate information.
12. Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.

For an informal discussion about this post you can contact Teresa Sully on 07951 497 607.

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please see the full job profile HERE!

Closing date: 22nd September 2024

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

To see all the benefits of working with us please click here!

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk