Senior Relationship Support Assistant

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Job Title: Senior Relationship Support Assistant

Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

Closing date: 7th October 2024

Royal London are currently recruiting for Senior Relationship Support Assistant's to provide support to both Advisers and Sales consultants. You will be responsible for producing New Business Illustrations and dealing with product and proposition queries, delivering a quality customer and adviser experience.

About the role

• Develop and maintain strong relationships with advisers and ensure good customer outcomes.
• Effectively communicate the features and benefits of our products.
• Support with adviser system technical queries.
• Deliver excellent customer service, dealing with varied and complex queries to provide a satisfactory solution.
• Demonstrate full awareness of our Pensions product range, providing information and technical support to both advisers and consultants.
• Identify Sales leads and gather necessary information on business/case size.

About you

• Background and experience in a similar sales support role is essential.
• Experience in financial services or banking and knowledge of pensions and protection products is desirable.
• Excellent communication skills with the ability to build strong stakeholder relationships.
• Strong attention to detail.

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.