Senior Registration Investigation Team Manager

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Senior Registration Investigation Team Manager

Application Deadline: 6 January 2025

Department: Registration Investigations

Employment Type: Permanent - Full Time

Location: London, Westfield Avenue

Reporting To: Edina Ojeifo

Compensation: GBP 60,722 - GBP 67,469 / year

Description

About the TeamBased in Registration & Revalidation Operations within the Professional Regulation directorate, the Registration Investigation Team are responsible for undertaking and concluding case investigations into health and character concerns regarding applications to join, re-join or remain on the register, including; Initial Applications, Revalidation, Readmission, Restoration, Incorrect / Fraudulent Entries to the register, and Protection of Title allegations, so that the NMC fulfils its statutory obligation to protect the public, and that only those who meet our registration requirements are admitted to the register.

About the roleAs senior manager, you'll be responsible for leading a team of 16 staff in a fast-paced and busy environment at an exciting time as we transition and embed our new team structure, in addition to developing our responses to emerging fraud threats. You'll provide leadership, guidance and direction to two team managers to ensure, alongside consistent delivery of excellent customer service, achievement of key performance indicators, that sound decisions are made based on NMC legislation and policy, and that our high-quality risk-based investigations meet NMC evidential requirements and enables the NMC to fulfil its statutory duty.

About You

To be successful in this role, we are looking for a candidate with:

• The ability to lead, manage and motivate a team, modelling excellent people management and leadership to create an environment and culture for colleagues so everyone can be at their best and where they have opportunities to succeed and thrive.
• Significant analytical and investigative experience of conducting and leading proportionate investigations, and management of a caseload of cases under investigation
• Experience of the use of management information to monitor and identify adherence to targets and preparation of reports.
• Experience of managing and implementing changes to operational processes and systems.
• The ability to understand and explain complex policy and legislation to internal and external stakeholders.

**Please note that if your application is successful, the interview will be held during the week commencing 20th January 2025 and will last 2.5 hours. The interview process will include a presentation, a panel interview, and a meet-and-greet with peers and the team**

Benefits

• 30 days annual leave - plus eight days paid bank holidays
• Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Assurance - 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

About Us

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we'll always take action when needed.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

Additional Information

Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment.

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Successful candidates will be appointed to a particular NMC Office, but you may be required to travel to other NMC locations, that are reasonable daily commute from your home office.

Up to Band 5:
Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC.

Heads of:

Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC

Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustmentsWe will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vettingAll of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.