Senior Receptionist/ Administrator

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Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification :

• To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times.
• To work within clinics assisting nurses and doctors to ensure the smooth running of the clinic. To ensure all clinic documentation and results are ready for the clinic.
• To re-organise appointments at the request of patients or medical staff and to inform patients where necessary. To book appointments for clinics within the Royal Marsden Foundation Trust and any other outside hospitals when requested.
• To provide a scanning system for all documents of importance at the end of each clinic and to ensure they are accurately recorded.
• Deal with departmental correspondence in an efficient, timely and appropriate manner. To take appropriate messages, recording details accurately.
• To report any IT problems and to request their support in overcoming any difficulties. To report any problems that may occur with any office equipment under the direction of the OPD/RDAC Administration Manager.
• To ensure all documentation is prepared for clinics together with all relevant test results.

Person specification

Education

Essential criteria

• Good standard of education to GCS/GCSE Level or equivalent
• Team leading course - or relevant experience

Desirable criteria

• Customer care course

Experience

Essential criteria

• Ability to make decisions, organise and prioritise.
• Good interpersonal skills with particular ability to liaise and communicate effectively with mutidisciplinary team members.
• Ability to work under pressure

Skills

Essential criteria

• Good interpersonal skills with particular ability to liaise and communicate effectively with mutidisciplinary team members.
• Ability to work under pressure
• Evidence of working well in a team
• Ability to demonstrate self-motivation
• Ability to make decisions, organise and prioritise
• Computer Literacy (eg: Microsoft Word and Outlook)

Desirable criteria

• Ability to lead a team Ability to motivate others

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Personal Specifications (PDF, 729.2KB)
• Job Features Form (PDF, 128.6KB)
• Royal Marsden Trust Values (PDF, 715.5KB)
• Workplace Wellbeing and Rewards Guide (PDF, 1.2MB)