Senior Quality & Test Manager

Job Title: Senior Quality & Test Manager - BIRMINGHAM

About the Job you are considering:

The Program Test Manager PTM is responsible for providing strategic test leadership across multiple projects within a program or portfolio The role ensures consistent quality delivery process standardization efficient resource utilization and adoption of best practices and advanced testing techniques The PTM works closely with program stakeholders test managers automation leads and cross functional teams to manage risk drive continuous improvement and achieve program objectives.

Hybrid working:The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Job Role

• Manage and maintain strong relationships with program and business stakeholders.
• Liaise with program stakeholders to align testing objectives with overall program goals.
• Manage project-level escalations with timely communication, mitigation, and resolution.
• Ensure effective cross-functional coordination across delivery, development, automation, and environment teams.
• Review and approve Master Test Plans and Phase Test Plans across multiple projects.
• Provide governance oversight on Test Strategy documents and ensure alignment with quality standards.
• Review Test Closure documents for completeness, quality benchmarks, and sign-off readiness.
• Define, track, and monitor quality metrics across the portfolio and deliver actionable insights to stakeholders.
• Validate automation test coverage across the portfolio, including regression and API testing.
• Collaborate with automation leads to refine regression and API automation strategies.
• Drive the adoption of advanced testing techniques and accelerate automation maturity.
• Oversee resource allocation and utilisation across various projects within the program.
• Manage coexistence of multiple projects to minimise conflicts and ensure optimal delivery outcomes.
• Identify training needs across testing teams and support leadership in enabling skill development.
• Identify, assess, and manage program-level risks and issues with proactive resolution.
• Lead change-management activities within the testing organisation and across projects.
• Oversee configuration management, including tools, environments, and supporting infrastructure.
• Lead process reviews and refinements focused on continuous improvement.
• Identify opportunities to enhance testing processes, delivery models, and governance practices.
• Drive process standardisation across projects and programs.
• Adopt and apply best practices from Capgemini's Testing Practice consistently across teams.
• Engage early during project initiation to support Test Managers in smooth onboarding.
• Mentor and coach Test Managers to enhance leadership, ownership, and delivery excellence.
• Promote knowledge sharing and foster a culture of quality and continuous improvement.

Job Skills

Strong stakeholder and programme management skills.
• Expertise in test governance, test strategy, and defining quality metrics.
• Deep understanding of automation frameworks, regression testing, and API testing.
• Proven experience in managing risks and handling escalations effectively.
• Strong process-oriented mindset with capability to drive change-management initiatives.
• Excellent communication, leadership, coaching, and mentoring skills.
• Ability to manage and operate within complex multi-project environments.

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more.
• You will be joining one of the World's Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com