Senior Quality Assurance Auditor (QSR)

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about us

we are itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 80 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food

this is the job

The Senior Quality Assurance Auditor will help itsu ensure that its people, its food, its customers and its brand are protected through the consistent and effective delivery of Food Safety, How to Standards and Health & Safety. They will be accountable for monitoring the operational framework of the itsu stores, by conducting QA visits, producing reports and action plans from the visit and following up on corrective actions, on a frequency as defined by the needs of the business. They will manage both internal and external relationships between Operations and Food Safety and be transparent about their concerns.

This is a critical role, which requires a strong understanding of Food Safety, How to standards and Health & Safety and their implications to the business

these are the core responsibilities

• To build strong relationships between Shop Managers, Operation Managers, and the Safety Team, so they remain aligned to Food Safety, How to Standards and Health & Safety.
• To ensure that significant operational and reputational risks are identified at an early stage and advise the senior Quality assurance partner on appropriate measures taken
• Constantly engage and challenge all aspects of itsu's How to Books, and ensure that it is implemented consistently across the business
• Ensuring that itsu's Operational Framework is maintained by:

Proactive Activities :

• Safety Management Standards
• Custodian of the itsu standards, policies and procedures.
• Policy & Standards
• Safety Data Management
• Utilising data systems that relate to safety performance and analyse to enable performance improvements
• Quality Assurance Visits
• Conduct QA visits on Food Safety, How to standards and Health & Safety, by providing, constructive and supportive verbal and written feedback (Report & Action Plan).
• Coaching and support.
• Risk Assessments

Reactive Activities:

• Responding to Support Requests.

this is you

• Experience in QSR / Retail is required for this role
• Engaging and enthusiastic
• Highly effective resource manager and planner
• Great communication and influencing skills
• Challenging questioner, desire to really raise the bench
• Self-motivated and plans own time well
• Strong drive for results
• Willingness to work flexibly to meet the business needs
• Ideally, management experience within the hospitality sector and a proven track record of maintaining high standards across food safety, health & safety and How to standards.
• Level 4 food safety hygiene in catering is preferrable

perks and benefits

• A competitive salary
• Flexible working, which consists of 1 day a week working from home, flexible working hours, and up to 2 weeks a year working from abroad.
• Generous time off allowances, which include 25 days holiday plus bank holiday, enhanced family leave.
• A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not.
• We cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeing.
• An array of business events and socials throughout the year.

No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self.