Senior QA Manager (Financial Services)

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Overview

Salary: £75,000 - £90,000 + up to 20% bonus per annum

Working Location: Milton Keynes

Employment Type: Full Time, Permanent

If you are from a financial services background, passionate about championing quality and driving excellence, join NHBC as a Senior Quality Assurance Manager. Lead the way in enhancing our Quality Assurance (QA) processes.

What we offer:

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme
• Generous pension scheme, with an employer contribution of up to 10.5%
• Life Assurance (x4 salary)
• Subsidised private medical insurance
• Cycle to Work scheme
• Employee discounts platform, including gym discounts
• 24/7 employee assistance programme supporting your mental wellbeing
• 2 days volunteer leave
• Equalised maternity, paternity, adoption leave and pay for all new parents
• Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions

Responsibilities

What you'll be doing

• Collaborate with existing QA teams to investigate and assess current QA processes, providing evidence-based recommendations for enhancements and development.
• Design and develop a comprehensive Quality Assurance framework that sits across our consumer facing departments, aligning with regulatory standards and industry best practices.
• Drive the adoption and embedding of the new QA framework, setting clear goals and leading the charge in optimising QA processes across the organisation.
• Ensure all QA procedures and processes are thoroughly documented to provide assurance of key controls and facilitate continuous improvement.
• Report findings and progress to senior management and relevant committees,

The ideal candidate will have

• Proven experience of implementing and embedding a QA Framework within a financial services environment is essential.
• Practical experience of managing QA teams within a financial services environment.
• Retail conduct experience, with particular focus on consumer outcomes and customer vulnerabilities.
• Up-to-date knowledge of regulatory requirements and industry standards.
• Experience of designing, managing and overseeing projects.
• Proven understanding of the financial services industry and applicable FCA sourcebooks with a particular focus on Consumer Duty and Consumer Vulnerability.

Education and Qualifications

• A relevant industry qualification is desirable.

Qualifications

Why you should join us

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don't promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know at Recruitment@nhbc.co.uk