Senior  Propositions Manager - Strategic Payments

London, Birmingham or Bristol

3 days in the office / 2 wherever

About EE

We're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.

That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.

We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?

Why this job matters

This role sits within the Financial Services, Insurance & Security team who define and take to market standout propositions to ensure momentum and value growth for Consumer. Also leading on Insurance, Trade in, Repairs, Financial services and other elements of the After Sales P&L.

The Senior Propositions Manager - Strategic Payments role is key to the development and performance of EE's hardware business - unlocking sales by defining, delivering and managing the best range of ways to pay executed in the simplest way possible for our customers The role will lead on all aspects of key propositions which is a key enabler to the significant Gaming and Consumer Electronics hardware growth ambitions as well as providing the future strategic direction of consumer lending within the business.

Specifically you'll lead the team to develop the best line of up ways to pay across; pay upfront, short term payments, financing, leasing plus define our future finance strategy as we seek to align the two EE market facing finance propositions (Pay Monthly Flex Pay and EE Finance for standalone Consumer Electronics sales)

What you'll be doing

• Own ways to pay Proposition strategy, roadmap, customer and commercial impact
• Deliver; short terms payments, strategic financing direction (defining how we align our Flex Pay and EE Finance propositions), leasing strategy and delivery
• Working in partnership with key stakeholders within the Mobile and Consumer Electronics & Gaming that utilise the capability - ensuring all specific proposition requirements are
• Ensuring all products are operated and run in accordance with the regulatory framework across all new and in-life propositions - all product regulatory requirements met
• Managing the commercial impact of our ways to pay model - minimising the cost base, ensuring best line up of suppliers, ensuring all funding requirements in place and aligned with internal teams
• Optimising payment solutions delivered internally vs 3rd party. Balancing funding, delivery, cost, CX across the portfolio.
• Maximising margins by working with BT Treasury and 3rd party funders to optimise funding options, accounting treatment and investment opportunities.
• Understanding the regulated payment marketplace, managing new and existing relationships with 3rd parties identifying new payment options and approaches.
• Props roadmap definition and prioritisation across both internal and external payment options.
• Driving synergies between credit policies across internal and external providers, identifying and using available data, including open banking. How do we bring credit policies closer together to bring a more coordinated CX.
• Working with other teams to maximise take up of finance across the product range, optimising promotional opportunities and segmenting by product and customer segment.
• First line of defense for payment solutions, leading voice on compliance and regulation managing 3rd party governance and reporting.
• Manage stakeholder buy in and support identifying and filling potential areas of resource gaps
• Interlocking plans (joint strategy and roadmap planning where relevant) and strong collaboration with key teams from around the business e.g. CE & Gaming, Mobile, Home, Regulatory & Compliance, Finance, Commercial, Treasury

The skills and experience you will have under your belt

• Strong team leadership skills - experience of setting direction and developing high performing teams
• Substantial knowledge and broad experience in Ways to Pay Propositions ideally across Mobile/CE category
• Expert in financial services propositions (preferably mobile or hardware related)
• Strong experience and knowledge of regulated payments, financing, and 3rd party options
• Proven track record of customer and commercial outcome delivery
• Ability to quickly establish credibility and respect and build strong working relationships with stakeholder's across Consumer
• Excellent planning and execution skills
• Proven ability in making things happen - translate solutions into creation and delivery of practical and workable marketing plans that have a commercial / business impact
• Experience of navigating large, complex organizational structures
• Able to deal with ambiguity, identify resources to implement and determine pragmatic solutions
• Ability to drive performance through data - excellent business acumen to track proposition performance and creating/delivering actions plans to ensure success

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Competitive salary
• 25 days annual leave (plus bank holidays)
• Private healthcare for you and your family
• £5500 car or cash allowance
• 15% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We're working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there's any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.]]>