Senior Property Manager

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Our property management department is made up of passionate, highly professional and well-trained individuals. Our Property Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of managing daily operations within the assigned portfolio.

We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Property manager.

The role:

You will be responsible for managing your own portfolio of properties acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to:

• Arranging and overseeing maintenance works to include full refurbishments
• Responsible for overseeing a shared/sole portfolio
• Negotiating the return of security deposits
• Overseeing disputes of security deposits when necessary
• Ensuring the portfolio is compliant by arranging gas and electrical inspections
• Having a competent understanding of lettings legislations to help and support where necessary
• Liaising with landlords, tenants and contractors on a daily basis.
• Carrying out regular property visits and reporting findings to Landlords
• Organising estimates for repair or maintenance works on behalf of Landlords
• Arranging check in and check out inventories as needed
• Maintaining communication with Landlords and tenants through the duration of the tenancy
• Authorising contractors invoices

We`re not just looking for good customer service; we are looking for Property Managers who can adapt to the varying needs of our tenants and landlords and go that extra mile!

About you:

If influence and negotiation are skills that come naturally to you, you will thrive when you are communicating with our customers, partners and suppliers. You will need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers` journey.

Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties.

You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets, so if you`re determined and driven you will want to not just meet targets, but SMASH them!