Senior Programmes Officer x 2

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About us

Faculty of Arts and Humanities:

King's Arts & Humanities is distinctive in representing exceptional strength in both the longer established disciplines (such as Philosophy, Classics, Theology, English, History, Languages, and Music) and world-leading quality in more recently established fields (such as Digital Humanities, Film, Interdisciplinary Liberal Arts, and Culture, Media and Creative Industries).

The Faculty is organised into three Clusters, each of which has dedicated professional services teams. These roles will be based in the Arts Cluster.

Our students come from all over the world from many different backgrounds, attracted by our reputation for and dedication to excellent teaching, by the work we do to create a dynamic and inclusive community, and by the opportunity to study right in the heart of London, a global and multilingual city where we experience languages and cultures in action every day.

About the role

We are looking for two Senior Programme Officers to join our Professional Services team, working within the Faculty of Arts and Humanities at one of the most prestigious universities in the UK.

The roles offer an exciting opportunity to anyone who is interested in providing high quality comprehensive support for undergraduate, postgraduate and distance learning programmes.

One role sits within the Department of Digital Humanities and the second with Department of Culture, Media and Creative Industries (CMCI). Both departments have well established undergraduate and postgraduate programmes and recently launched a portfolio of online (distance learning) programmes which will be the focus of support for one of the Senior Programme Officer roles.

You will act as the first point of contact for all students, academic staff and key external contacts, providing a professional, supportive, responsive and personable service. The role supports processes across the whole academic cycle, ensuring accurate and timely record management across multiple systems. This would be an ideal role for anyone with a passion for supporting the delivery of excellent education from the heart of London.

Both posts will be offered on full-time, indefinite contracts.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft document and correspondence, with excellent working knowledge of Microsoft Word, Excel, Teams, PowerPoint, and Outlook
2. Excellent organisational / time management skills and with a customer-oriented approach.
3. Ability to work with a broad range of stakeholders in a professional and assured manner.
4. Comfortable with adapting to change, driving own professional development.
5. Previous experience of working in HE.
6. Ability to build positive working relationships with team members, collaborating effectively to get things done and a commitment to personal accountability and continuous improvement.
7. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy
8. Commitment to equality and diversity in the workplace

Desirable criteria

1. Experience supporting online/distance learning courses
2. Experience in the use of databases, student records systems (such as SITS) and website content management systems
3. Prior experience of working in a customer facing environment
4. Experience of using virtual learning environments

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit' pages.