Senior Programmes Officer

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About Us

Faculty of Arts and Humanities:

King's Arts & Humanities is distinctive in representing exceptional strength in both the longer established disciplines (such as Philosophy, Classics, Theology, English, History, Languages, and Music) and world-leading quality in more recently established fields (such as Digital Humanities, Film, Interdisciplinary Humanities, and Culture, Media and Creative Industries).

The Faculty is organised into three Clusters, each of which has dedicated professional services teams. These roles will be based in the Arts Cluster and Cultures Cluster.

Our students come from all over the world from many different backgrounds, attracted by our reputation for and dedication to excellent teaching, by the work we do to create a dynamic and inclusive community, and by the opportunity to study right in the heart of London, a global and multilingual city where we experience languages and cultures in action every day.

About the role

We are looking for two Senior Programme Officers to join our Professional Services team, working within the Faculty of Arts and Humanities at one of the most prestigious universities in the UK.

The roles offer an exciting opportunity to anyone who is interested in providing high quality comprehensive support for undergraduate and postgraduate programmes. One role is based within the Film Studies Department and the second within Interdisciplinary Humanities. Both departments have well Department established undergraduate and postgraduate programmes.

You will act as the first point of contact for all students, academic staff and key external contacts, providing a professional, supportive, responsive and personable service. The role supports processes across the whole academic cycle, ensuring accurate and timely record management across multiple systems. This would be an ideal role for anyone with a passion for supporting the delivery of excellent education from the heart of London.

Key responsibilities

• Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly
• Supervise programme administration and co-ordinate processes relevant to the area of work, including assessments and module registration, in line with university deadlines and regulations, and Faculty and external requirements
• Coordinate the management of day to day student enquiries with the Programme Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required
• Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager.
• Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed.
• Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required
• Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments, King's Digital) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues
• Triage students' pastoral care needs, resolving non-complex issues and where appropriate and escalating to further support within the Faculty and College. Informing and referring to key stakeholders as per university frameworks.
• Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up to date knowledge of the data protection requirements and to support Freedom of Information and subject access requests

These are full time roles

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft document and correspondence, with excellent working knowledge of Microsoft Word, Excel, Teams, PowerPoint, and Outlook
2. Excellent organisational / time management skills and with a customer-oriented approach.
3. Ability to work with a broad range of stakeholders in a professional and assured manner.
4. Comfortable with adapting to change, driving own professional development.
5. Previous experience of working in HE.
6. Ability to build positive working relationships with team members, collaborating effectively to get things done and a commitment to personal accountability and continuous improvement.
7. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy
8. Commitment to equality and diversity in the workplace

Desirable criteria

1. Experience supporting online/distance learning courses
2. Experience in the use of databases, student records systems (such as SITS) and website content management systems
3. Prior experience of working in a customer facing environment
4. Experience of using virtual learning environments

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.

Interviews date TBC.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK