Senior Programme Officer

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About us

The School of Global Affairs (SGA) has an exciting opportunity available to join our postgraduate programme administration team as a Senior Programmes Officer. Part of the Faculty of Social Science & Public Policy, the SGA offers on-campus and online programmes across a number of departments such as the Departments of Geography, International Development, Global Health & Social Medicine and King's Global Institutes. Join us in our mission to shape the future of education and empower students to flourish in their learning experiences.

About the role

We're seeking an experienced, enthusiastic Senior Programmes Officer (SPO) who is passionate about supporting postgraduate cohorts and programmes.

The SPO role provides essential administrative support to students and academics. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, prepare and service Assessment Boards, and delivering a high-quality service across the student lifecycle. Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process and be part of professional networks promoting best practice. As part of the King's community, you'll work alongside inspiring academic staff, administrators and students.

The role will report to the Programmes Manager (PGT) and is based at Bush House on the Strand campus. Professional services staff are currently working on a hybrid basis, meaning that the role holder will spend part of their working week on campus and the remainder working remotely.

More information about the School can be found here: https://www.kcl.ac.uk/global-affairs. This is a full-time time post (35 hours per week), and you will be offered an indefinite contract. King's College London operates a hybrid working policy and you will be required to spend a minimum of two working days per week on campus.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Experience of managing and delivering a portfolio of taught provision with demonstratable programme administration experience, preferably gained within a Higher Education context.
2. Excellent written and oral communication skills, including the ability to draft documents and correspondence autonomously, to a broad range of key stakeholders.
3. Strong numeracy skills and ability to analyse complex numerical data.
4. Excellent time management and organizational skills and the ability to work to tight deadlines with a high level of detail and accuracy.
5. Familiarity with databases and student records systems (such as SITS) and experience of virtual learning environments (such as Moodle) to a high level.
6. Understanding of the customer facing environment with knowledge of how to address complaints and service setbacks in a professional and efficient manner.
7. Ability to work independently, as well as having a collaborative and relationship-oriented approach.

Desirable criteria

1. Proactive approach to personal and professional development
2. Experience of working in a hybrid fashion, demonstrating self-motivation and flexibility when working on and off campus.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement detailing, with examples, how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

Interviews are due to be held in mid-late May.