Senior Programme Officer
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About us
The Dickson Poon School of Law , King's College London, is one of the oldest law schools in England and is recognised globally as one of the best law schools in the world. Further information about the School of Law can be found here .
King's College provides competitive salaries, excellent pensions and generous leave allowances. Find out more here .
About the role
We are looking for a Senior Programme Officer to join the Undergraduate Team in the School of Law. The post-holder will work alongside one other Senior Programme Officer and two Programme Officers.
The Senior Programme Officer provides essential support to students and academics. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as assessment and results processing, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle. Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and processes and be part of professional networks promoting best practice. As part of the King's community, you'll work alongside inspiring academic staff, administrators, and students.
King's College operates a hybrid working policy and more details of this will be made available at interview.
This is a full-time post (35 hours per week), and you will be offered an indefinite contract.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
1. Experience of working in programme administration and customer service, with the ability to address complaints and service issues efficiently and professionally
2. Excellent organisational and time management skills, adept at meeting tight deadlines and managing competing priorities
3. Excellent attention to detail and the ability to maintain a high level of accuracy at all times
4. Ability to work independently and take initiative, contributing to process improvements and team efficiency
5. Ability to build good working relationships and collaborate as part of a team, relating to a broad range of stakeholders in a professional and assured manner
6. Excellent written and oral communication skills, including the ability to independently draft documents and correspondence tailored to a broad range of audiences
7. Strong numeracy skills, with the ability to handle and analyse complex data
8. Excellent IT skills, with a working knowledge of Microsoft Office (including Word, Excel and Outlook) and experience of using databases and student records systems (such as SITS)
Desirable criteria
1. Degree level or equivalent qualification
2. Experience of working in Higher Education
3. Experience of using virtual learning environments and website content management systems
To apply, please fully complete the online application, which will require you to supply a CV and a supporting statement of up to 1500 words. Please format your supporting statement by using the essential criteria as headers, then underneath each header providing details and examples of how your skills and experiences meet the criteria. If you meet any of the desirable criteria, please integrate examples and experience as appropriate in the statement and/or in your CV.
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Further Information
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.
Interviews are due to be held on week commencing 24th February.
We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.