Senior Programme Officer

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About us

Recently re-established, the Department of Engineering at King's College London is rapidly expanding into a world-class research and teaching department. We are one of five academic departments in the Faculty of Natural, Mathematical and Engineering Sciences. All departments have a wide-ranging portfolio of established taught programmes and are highly rated in research activities.

The Department of Engineering is supported by an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates to provide a high-quality administrative support service and student and staff experience.

About the role

We are looking to recruit a Senior Programme Officer to support the running of our undergraduate and postgraduate programmes.

The Senior Programme Officer provides essential support to students and academics working as part of the programmes team to ensure that high quality administrative and student support is provided from enrolment to graduation. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, communicating effectively with a broad range of stakeholders, supporting activities such as timetabling, the production of handbooks, supporting assessment processes, and using databases and Microsoft Excel to maintain accurate student data on progress and achievement throughout the student lifecycle.

Working with colleagues to plan and coordinate a varied set of activities across the programme cycle, you will have opportunities to further develop your knowledge of regulations and processes, support the student experience and be part of professional networks promoting and adopting best practice. As part of a hard-working and friendly department team, you will supervise and manage the work of a small team of Programme Officers, and as part of the King's community, you'll work alongside inspiring academic staff, professional services and students.

Celebrating diversity and supporting staff is important to us and we offer a range of provision, training opportunities and support - please see our Staff Benefits pages .

The role will be based at the Strand campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holders will spend part of their working week on campus and the remainder working remotely.

This is a full time post (35 Hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent communication skills, both oral and written, with the ability to tailor communication to the specific topic and audience.

2. Strong numeracy skills and the ability to analyse complex data, ensuring a high-level of accuracy and utilise to inform decisions.

3. Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook and experience in the use of databases and student records systems (such as SITS).

4. Excellent time management skills, adept at managing competing priorities and emergencies, with a willingness to seek and utilise support as needed.

5. Experience of stakeholder management, with the ability to work with stakeholders at different levels and areas in a professional and assured manner, establishing positive working relationships.

6. Excellent customer service skills with an understanding of how to address complaints and service setbacks in a professional manner.

7. Experience of supporting taught provision and student lifecycle processes, Demonstrating a proactive and development focused approach.

8. Commitment to equality and diversity in the workplace.

Desirable criteria

1. Degree level or equivalent qualification or experience

2. Experience of using virtual learning environments

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.

We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK