Senior Programme Officer

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About us

The School of Security Studies at King's College London is dedicated to the understanding of security issues in an increasingly complex and uncertain world. Harnessing the depth and breadth of expertise across the War Studies and Defence Studies Departments, and the King's Institute for Applied Security Studies, we are one of the largest multi-disciplinary communities of scholars in the world engaged in the teaching and research of all aspects of conflict, war, security and defence.

About the role

The Senior Programme Officer provides essential administrative support to students and academics. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle. Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process and be part of professional networks promoting best practice. As part of the King's community, you'll work alongside inspiring academic staff, administrators, students and external stakeholders. The post holder will work alongside a small team of programme officers ensuring activities are carried out efficiently and that administration of all matters relating to the student and staff support across the department is carried out to a high-level of accuracy and consistent standard.

This role will specifically work on Online and Executive Education programmes & modules across the School of Security Studies.

The School of Security Studies is located within the Faculty of Social Science & Public Policy. Together, we support an inclusive culture and diversity for our staff and students. We are committed to encouraging further growth from diverse groups, and we welcome applications from people of all abilities and currently under-represented groups, which we are able to support with our range of flexible and inclusive benefits. We currently have underrepresentation from BAME, disabilities and LGBTQ communities. As such, we particularly welcome applicants from these groups.

This post is a 12-month fixed term post from 7th October 2024 to 7th October 2025.

This is a full-time post.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
2. Strong numeracy skills and ability to analyse complex numerical data
3. Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
4. Data driven decision making approach, utilising appropriate information as required
5. Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
6. Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner
7. Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner
8. Experience of managing and delivering a portfolio of taught provision, with a proactive, development focused and transparent approach

Desirable criteria

1. Degree level or equivalent qualification or experience
2. Experience of using virtual learning environments

Full details of the role and the skills and experience required, can be found in the attached job description which provided on the next page.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our 'How we Recruit' pages.

This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.

This post is subject to Disclosure and Barring Service clearances.