Senior Programme Officer
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About us
King's College London has one of the UK's best Physics Departments with the QS World University Rankings placing us in the top 10 universities in the country.
Our research-intensive department houses internationally renowned scientists working across diverse and interdisciplinary fields, including biological physics and soft matter, photonics and nanotechnology, the theory and simulation of condensed matter, theoretical particle physics and cosmology; and experimental particle and astroparticle physics.
About the role
The Department of Physics has an exciting opportunity for someone interested in pursuing a career or taking their next step in Higher Education administration. We are looking to recruit a Senior Programme Officer to support the running of our undergraduate and postgraduate programmes.
The Senior Programme Officer provides essential support to students and academics. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle. Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process,and be part of professional networks promoting best practice. As part of the departmental team, you may supervise the work across a team of Programme Officers, and as part of the King's community, you'll work alongside inspiring academic staff, administrators and students.
The Department of Physics has had a distinguished scientific tradition since its foundation in 1829. We are committed to both educational and research excellence with a wide variety of BSc, MSci, and postgraduate programmes driven by research.
The Department of Physics at King's College London is diverse, international and friendly with a positive atmosphere of collaboration and support between research groups. We currently hold a silver Athena Swan award and Juno Champion status from the Institute of Physics (IOP). We offer a welcoming environment and welcome applications from applicants of all backgrounds.
Celebrating diversity and supporting staff is important to us and we offer a range of provision including flexible working, caring support (including a Parenting and Carers Fund and the Carer's Career Development Fund), training, and a variety of diversity and inclusion networks. Staff can apply for flexible working to help them balance the demands of their professional and personal commitments and we offer comprehensive leave policies for parental, adoption, surrogacy, dependant, and shared leave.
The Faculty of Natural, Mathematical & Engineering Sciences (NMES) comprises Chemistry, Engineering, Informatics, Mathematics, and Physics - all departments are highly rated in research activities and have a wide-ranging portfolio of education programmes. The university is making investment in NMES and both student and staff numbers are growing. Our staff come from over 45 countries and 56% of our students are from outside the UK. KCL staff are principally located on the Strand Campus in the heart of central London, further details available at https://www.kcl.ac.uk/nms and https://www.kcl.ac.uk/physics
This is a full-time post (35 Hours per week), and you will be offered an indefinite contract.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
1. Excellent organizational, written, oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
2. Strong numeracy skills and ability to analyse complex numerical data. Have a methodical but flexible approach to work, maintaining a high level of accuracy and the ability to work independently
3. Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook and experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
4. Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner
5. Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner
6. Experience of managing and delivering a portfolio of taught provision, with a proactive, development focused and transparent approach
7. Excellent time management skills with the ability to work under pressure to complete a range of competing priorities, and requesting and utilising support as and when required
8. Commitment to equality and diversity in the workplace.
Desirable criteria
1. Degree level or equivalent qualification or experience
2. Experience of using virtual learning environments
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Further information
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.
Interviews will be held in-person at the Strand Campus w/c 23rd of September
We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.