Senior Programme Manager- Outpatients Improvement and Transformation

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Are you passionate about driving transformation in healthcare? We are seeking a dynamic Senior Programme Manager to lead the Outpatients Improvement and Transformation Programme at Imperial College Healthcare Trust.

This role is pivotal in shaping the future of outpatient services, bringing together partners, and ensuring the successful development and delivery of transformative projects across the Trust.

You will define and deliver a comprehensive programme of work, ensuring robust engagement and governance. Systems for monitoring and reporting key milestones will be established, with updates presented to the Programme Board, ICHT Trust Board, and other forums.

Building strong relationships with key stakeholders, including Executive Directors, Divisional management teams, and Programme boards, will be essential. Internally, you will work with Clinical and Operational leads all the way up to NHS England and other local Trusts.

Communicating the vision for the programme, developing strategies and policies, and managing a communications strategy to keep stakeholders informed will be key. You will engage and build relationships with strategic policy makers, stakeholders, and community organisations.

If you are an experienced leader with a proven track record in programme management, stakeholder engagement, and driving transformational change in healthcare, apply now to be part of our mission to deliver exceptional outpatient services.

Main duties of the job

Your duties will include:
1. Develop and deliver the Outpatients Improvement and Transformation Programme, ensuring engagement and governance across the Trust.
2. Establish and monitor key milestones, reporting progress to the Programme Board, Trust Board, and other forums.
3. Build strong relationships with Executive Directors, Divisional management teams, and external partners including NWL ICS and NHS England.
4. Manage the programme budget, appoint and oversee external expertise, and ensure the team has the necessary skills to deliver the programme.
5. Communicate the programme's vision, develop strategic policies, and maintain a comprehensive communications strategy to keep all stakeholders informed.
6. Promote research and development initiatives, support policy development, and ensure services provide equal access and care for all residents.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Imperial NHS Trust.

Person specification

EDUCATION

Essential criteria

• First degree or equivalent in a healthcare related profession
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
• Evidence of post qualifying and continuing professional development

Desirable criteria

• Programme management qualification to practitioner level e.g. PRINCE 2 / MSP
• Member of relevant professional body

Experience

Essential criteria

• Extensive knowledge & experience of working in a complex public sector organisation at senior management level
• Track record of leading complex organisational change
• Extensive knowledge & experience of managing capital projects
• Management of significant budgets

Desirable criteria

• Senior manager level experience in public sector
• A good understanding of performance management methodology and processes
• Working within an NHS teaching hospital in a managerial role

Skills

Essential criteria

• Leadership skills and ability to influence across internal and external boundaries to achieve results
• Highly developed verbal and written communication skills
• Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Persuade board and senior managers of the respective merits of different options

IMPORTANT:

We are conducting interviews virtually and face to face. If the interview is virtual we require candidates to have the camera on during the interview.

Please note it is an operational requirement to comply with infection prevention and control procedures within NWLP such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share. Please talk to us at interview about flexibility you may need.

Please ensure you check your emails regularly throughout the recruitment process.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 768.5KB)
• FRF (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)