Senior Programme Manager

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Job Description

Overview

At Pearson VUE we strive to help people realize the life they imagine through learning, skilling, and certification. And we believe we're at our best when we harness the unique skills, perspectives, and backgrounds of every employee. Through our worldwide network of test centres and partnerships within virtually every industry, we deliver high-stakes exams empowering professions to certify and license individuals across the globe.

Learn more about Pearson VUE and our parent company Pearson at https://plc.pearson.com/en-GB/careers. At Pearson, we add life to a lifetime of learning so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact.

We are seeking an enthusiastic and talented Senior Programme Manager to support our clients in delivering professional exams. The role involves client account management and the delivery of exam programmes.

We hope you are the exceptional person we are looking for to join our supportive and diverse team. If you share our passion for helping customers throughout their learning and assessment journeys, then please apply to express your interest or reach out and contact us for an informal chat if you would like to know more.

Key Responsibilities

• Building and maintaining strong relationships with both existing and future clients
• Managing the provision of exam services to assigned clients and their learners
• Contract management of key programmes and change control
• Leading complex projects to plan, deliver and report on the agreed products, services, and deliverables
• Planning to meet clients' exam dates and candidate volumes
• Measuring performance against the client contract and any relevant key performance indicators
• Managing all aspects of delivery including risks, issues, quality, scope, cost, and timelines
• Leading client-facing meetings independently and ensuring that the team follow-up on any agreed commitments
• Ensuring that projects are formally closed, reviewed, and lessons learned are actioned
• Coaching and supporting junior team members
• Managing subcontractor performance and agreements
• Contributing to tenders for new business

Essential Experience & Qualifications

• A minimum of 3 years' professional experience delivering services for medium to large-scale customers in a commercial environment
• Experience with the delivery of computer-based assessments and qualifications within the education sector is preferred
• Bachelor's degree or equivalent experience
• A recognised project management qualification and/or PRINCE2 Practitioner certification is preferred
• Excellent communication (written and verbal) skills and the ability to build outstanding working relationships including with senior leaders
• Experience of working with cross-functional teams
• Strong knowledge of project management tools and techniques
• Problem solving, negotiation and decision making skills
• IT Literacy
• Exceptional listening and influencing skills to create and maintain successful business relationships
• Commercial understanding and a pragmatic approach
• A valid non-restricted passport

Working Arrangements

We value the well-being of our people. That's why, for most roles, we offer flexibility in how and where we work - be it from home, an office, or during non-traditional hours. You can help us build a more inclusive learning culture where everyone has the capability to unlock new skills and claim new opportunities.

• Hybrid working with occasional travel to the Manchester office
• Monday to Friday 09:00 to 17:30 hours, with a commitment to peak time requirement as may be required to fulfil project / global client needs.

Your rewards & benefits

We know you'll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here: Pearson Jobs - Benefits

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