Senior Program Manager Internet of Things

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Senior Program Manager Internet of Things

Job ID

152565

Posted

07-Feb-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

As an Internet of Things Senior Programme Manager, you will lead a team to implement our client's Internet of Things and Internet of Things Move, Add, Change, And Delete playbooks. You'll be relentless in protecting network security and achieving our client's KPIs, and you'll be vigilant for opportunities and threats because of your expertise and commitment to service.

This job is part of the Digital Buildings Engineering function, which is responsible for the creation and delivery of strategic programs related to networked devices, digital engineering and systems modeling. This is an innovative and developing field

You'll need to be able to:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct
• performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Oversee large cross-functional projects or programs from end to end using a formal process.
• Manage internal and external relationships in support of programs.
• Troubleshoot and resolve system service failures by identifying and analyzing the situation and providing corrective actions.
• Develop, install, and test new network hardware and software releases, and system upgrades.
• Evaluate and install patches and resolve software related problems.
• Monitor systems activities and fine tune system parameters and configuration to optimize performance and ensure security.
• Understand how network hardware and software such as web applications and wide area networks (WAN) systems work
• Understand how UNIX servers are employed and maintained
• Serve as a technical lead for projects with complex requirements.
• Provide senior level expertise on decisions and priorities regarding systems architecture.
• Engage with application development teams on current infrastructure projects.
• Evaluate existing solutions and infrastructure and provide recommendations.
• Approve system designs and function as a project lead.
• Manage and maintain the hardware, software, security, and connectivity to the Internet as well as middleware components.
• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives.
• Showcase expertise in your own job discipline and in-depth knowledge of other job disciplines within the organization function.
• Coach others to develop in-depth knowledge and expertise in most or all areas within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view.
• Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams/
• Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.
• Communicate difficult and complex ideas with the ability to influence.

Additional Responsibilities

Our EMEA portfolio spans from Ireland in the West to the UAE in the East and from Finland in the North to South Africa. You'll lead a team based in multiple time zones and you'll need to plan your time so that you're available to them and to our clients. For the same reason, you'll need to travel where budgetary constraints allow.

Your team will include 2 to 3 other internet of things specialists, and you'll own important working relationships with many client teams.

As well as leading your team, you'll be a key advisor to the Director of Digital Buildings and Global Technical Services Director as well as other members of the senior leadership team.

You'll be expected to contribute to the professional development of your team members as well as other people across the account.

What does success look like?

• You'll help non expert clients and managers understand the requirements, risks and opportunities inherent in a digitally connected portfolio, including the limitations of installed technology.
• You'll understand the SLAs and KPIs you're responsible for and how you and your team are going to achieve them.
• You'll track progress closely, and propose interventions to improve effectiveness when performance deviates from forecast.
• You'll help our client understand how their objectives interact with one another and how they can make best use of available resources, money, and available technology and techniques to achieve them.
• You'll consider the motivations and pressures that influence team and client behaviors, and you'll design solutions to enhance everyone's productivity and effectiveness.
• Your expertise and service orientation will help you to reach realistic and mutually beneficial understandings.
• You'll understand the theoretical underpinnings of our clients internet of things strategy and initiatives, and will use your creativity to design and implement ways of delivering it.
• You'll focus on delivering the best possible effect with existing technology and techniques.
• Your team will understand their individual deliverables and how they contribute to overall performance. You will grow the capability of your team and plan for succession.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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