Senior Program Manager, Compliance, Design and Funnel Programs
DESCRIPTION
The Sr. Program Manager, Screenings Policy, DA Lifecycle Experience and Solutions (DLXS, formerly known as On-Road Staffing) is an omni-purpose role that is cross-functionally strategic, analytical, and influential. The scope of impact spans globally, directly supporting an organization of 100+ team members. This position requires a visionary leader, as well as, the ability to exude tenacity. The Sr. Program Manager, Compliance serves as both the tactical, and strategic partner to the DLXS team. They create policy and mechanisms for inspections where they may not exist in a highly complex space. The PM must influence Senior leaders through written communication of policy changes which explain the greater impact to the business. In addition, the PM will deliver multiple projects at once.
The scope of this role includes the ability to lead, innovate, and improve the screenings policies within the DA Lifecycle Experience & Services organization. This is a highly visible role that requires interaction, and partnership with senior leaders globally to identify efficiency gains, best practices, automating the constant measurement of productivity, and ability to deliver a globally scalable experience. This role requires a leader with solid analytical abilities, sound business acumen, and exceptional written and oral communication skills. Additional responsibilities will encompass the project lifecycle, from requirements gathering, and intake management to UAT coordination, and end user training. The Sr Program Manager plays a crucial role in defining/iterating policy and deploying automated solutions to ensure organizational success. This role will own team metrics, and deliver regular reports on progress to leaders, impacting goals that are high in impact and ambiguity, demanding strategic planning, and inputs from large customer segments, such as, (TRC, Screening Services, 3P, Legal, HR, DSP and DLXS) requiring tradeoff decision making for resources, impacting team roadmaps. All of this is expected, while demonstrating exceptional business judgement, constantly innovating, and improving business operational deliverables.
Key job responsibilities
- Manage and oversee various cross-functional programs, ensuring successful delivery.
- Develop and refine program strategies, effectively leading and motivating teams.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Data analysis; ability to assign measurement of success, running queries
PREFERRED QUALIFICATIONS
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience of Six Sigma/Lean analytical techniques
- Knowledge of SQL
- Concept to launch programs on large scale (across the US or Globally)
- Create and launch On-boarding/New hire programs is nice to have but not a requirement
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