Senior Program Manager
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Department: Global IFM (Integrated Facilities Management)
Reports to: Director Global Technical Programs
Summary: The Launch Program Manager will play a critical role in the successful transition of new facilities from construction to operations. This role is responsible for the planning, coordination, and execution of the Global Integrated Facilities Management (IFM) Launch Program, ensuring
information is not lost and maximizing building user productivity. This includes collaborating with cross-functional teams, implementing standardized processes, and driving consistent outcomes across all new facilities. The Launch Program team will grow and shrink depending on the number
and scale of buildings to be launched.
Responsibilities:
• Lead the implementation of the Global IFM Launch Program for new client facilities, adhering to established processes and timelines (24 - 3 months pre handover depending on scale).
• Partner with First Day of Business (FDOB) leads, client leadership, project and operations Pillar/Workstream Stakeholders.
• Drive adoption of the three core components of the program:
- CBRE's 'Campus Ready' concept (space, system, and service enablement)
- Stakeholder paths to FDOB (IT/AV/Security/Food/Fitness workstream enablement)
- Transition to Operations Strategy (TTO) and transparent progress tracking (Mobilisation Dashboard)
• Streamline communications, meetings, and information sharing between various teams involved in the launch process.
• Support efforts to minimize Day 2 project spend and fine-tune 3rd party service needs.
• Ensure alignment to broader client initiatives.
• Track and monitor program success metrics, making necessary adjustments to ensure optimal outcomes.
• Develop and implement processes, tools, and templates to support efficient and effective FDOB launches.
Essential Qualifications and Experience:
• Experience in project management, program management, or facilities management,
preferably in a complex organization.
• Excellent communication, interpersonal, and collaboration skills.
• Strong analytical and problem-solving skills.
• Able to work with cross-functional teams and stakeholders.
Preferred Qualifications and Experience:
• Degree in a relevant field (e.g., engineering, management, business, operations).
• Experience launching new buildings.
• Strong understanding of facilities management principles and practices.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Experience in change management.
• Knowledge of the client's organizational structure and processes.
Success Metrics:
• On time operation of new facilities.
• Minimized 'day 2' project spend.
• High level of client satisfaction with new facility launches.
• Completeness of operations and maintenance data transfer.
• Minimized variance in operations and maintenance resource forecasting.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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