Senior Product Solution Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

VCA Managed Services (VMS) is an augmentation of Visa's consultancy offering, supporting the execution and implementation of recommendations to help scale competitive advantage and operate to succeed in the digital age.

As the Senior Product Solution Manager, you will be responsible for growing a critical managed services pillar focused on Technology Strategy and Implementation. Technology Strategy services enable clients to assess their current technical architecture, envision their future state, and clarify the roadmap to long-term success. Technology Implementation services build on the success of Technology Strategy engagements, equipping clients with the technical delivery teams needed to bring their vision to life.

You will be ultimately responsible for achieving quarterly and annual revenue targets. You will ideate, develop, price, sell, and oversee the delivery of technology strategy and technology implementation services. You are "a natural" in front of clients, including senior leadership stakeholders, and can use that skill set to tailor new and existing services to meet their needs. You are excited by the prospect of measuring your success through attainment of revenue growth targets. You are sufficiently conversant in technical architecture, within the context of banking and payments, to scope development efforts effectively with technical resources.

The successful candidate will be a seasoned consultant, payments expert and entrepreneur who can partner across Visa clients. The role will identify common client needs, develop offerings that leverage Visa's extensive capabilities, subject matter expertise, and third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery. The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions. You will articulate the value proposition to clients, customize the offerings as needed to address client feedback, and ultimately close the sale. Additionally, you will be able to flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.

For clarity, this role will not be involved in the day-to-day technical development work with clients. Rather, it will engage at more of a Project / Programme governance level to ensure that delivery teams are scoped appropriately and are delivering against client goals and objectives, making any necessary course corrections.

What we expect of you, day to day:

Consultative Selling

• Uncover client needs, challenges, and opportunities with respect to managed services
• Present solutions to clients that address their needs
• Quantify the value and differentiation of the solution for clients
• Identify the client decision-making stakeholders and processes

Offering Development

• Identify white space challenges and opportunities across client sets
• Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
• Identify third-party partners who can complement and supplement solution sets
• Define the value proposition and develop sales collateral, including sales presentations and "tear sheets"
• Develop product pricing strategy, ensure product profitability

Solution Delivery

• Strong project/program management skills
• Demonstrated experience delivering flawlessly

Customer Centricity

• Strong executive presence
• Speak to technical and non-technical aspects of solutions
• Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups

Industry Knowledge

• Maintain deep understanding of competitive environment for Visa solutions
• Leverage that understanding to shape solutions that differentiate Visa

Communications

• Demonstrate executive presence in leading conversations with clients
• Communicate across functional stakeholders (for varying levels and technical expertise)
• Incentivize cross-functional teamwork by aligning cross-functional incentives
• Possess strong diplomacy skills and fosters goodwill between different groups

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

What we're after

• Proven experience in consulting and consulting sales
• Demonstrated ability to sell solutions
• Strong analytical and quantitative skills, ability to measure the financial impact to a client
• Experience with modern distributed systems
• Fluency in technology
• Entrepreneurial mindset energized by the possibility of building a new business
• Knowledge of the competitive environment across segments
• Collaborative approach with internal and external partners
• Resilient in navigating through ambiguity and translating the theoretical to applicable
• Growth mindset that embraces creativity, optimism, and failing-fast

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.