Senior Product Quality Manager

What you will be doing:

• Reporting into the Product Quality and Technical Services Manager, you will manage the Product Quality Specialists team to deliver high quality field monitoring of product quality and reporting of product quality issues to brand Headquarters, whilst achieving agreed targets for volume and quality via the PCC (Priority Customer Complaints) Process.
• You will also manage the Product Safety Specialist to ensure investigation of Vehicle Safety Issues in line with DISS safety process, ensuring effective liaison with all brand factories/consumer protection departments, UK legal, Brands, UK PR teams, and group customer care department on all reports of a safety related nature.
• You will be responsible for the active monitoring and evaluation of product quality and technical issues for a nominated Brand; you will focus on identifying concerns at the earliest stage and reporting them to the manufacturer via the established PCC reporting process to agreed targets.
• You will also be responsible for managing key stakeholders across VWG UK and HQ to co-ordinate and successfully manage the major forthcoming airbag safety campaign process to completion.

Skills & experience you can bring to the role:

• Experience working with an automotive manufacturer or importer and knowledgeable about the factories, UK brands and UK dealer networks QA processes.
• Ability to lead a team of specialists, driving performance, accountability, and continuous improvement.
• Comfortable gathering data and evidence with a forensic methodology.
• Skilled in approving the suitability and effectiveness of repairs to all group vehicles and able to act as final quality control.
• Strong interpersonal skills and the ability to communicate in a concise and authoritative way at all levels with the factories, UK brands and retailer networks.
• Technical expertise with current technologies.
• Proficient in stakeholder collaboration and commitment.

What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare. 27 days holiday plus bank holidays, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales
As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you'll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition-and we reward it with real opportunities for growth, development, and career progression.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.