Senior Product Manager (Performance)

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About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional Product Manager to come and join our global business. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

You will be reporting directly to the Head of Product, and working collaboratively with engineers, designers, data analysts and marketers in an innovative environment. You will be accountable for our Inventory, Marketing and CRM product areas, working with two engineering squads to deliver new features and improvements in these areas.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely on Wednesdays. This role will be based in our London office, 2 min from Old St.

What you will be doing

• Developing insights - Conducting market and user research to become the in-house expert on industry trends and best practices
• Leverage our data - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback, market insights and internal data sources
• Product strategy - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends
• End-to-End product leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution
• Cross-functional delivery - working closely with cross-functional teams, including engineering, design, marketing, and operations, to ensure high quality features are delivered to our users
• Stakeholder alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives
• Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships

This list is not exhaustive and there may be other activities you are required to deliver.

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What we are looking for

• Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company
• Product Leader - Proven track record of successfully leading and delivering complex software products and features
• Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans
• Tactical - Ability to work with engineering teams to deliver features within the planned timeframes. An eye for blockers and the ability to remove them before they cause delays
• Agile - Experience working in an agile development environment, employing iterative and data-driven methodologies
• Influential Communicator - Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders
• Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences
• Attention to detail - Someone that shares our passion for perfection. Applying this to everything they do from discovery through to testing and ongoing maintenance of their product areas
• Relationships - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
• Team Player - Happy to roll sleeves up and assist the team when required

Added bonus

• Experience developing products within MarTech or messaging industries

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

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Interview Process

• Screen call - Video-call with a member from the Talent Team (30 mins)
• 1st Stage - Video-call with Hiring Manager (45 - 60 mins)
• 2nd Stage - In-person presentation with Hiring Team (90mins)

We aim to complete the entire interview process and deliver feedback within 2 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

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Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.