Senior Product Designer

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About Us

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award.

The Role

Our Product Design Team are solve problems to elevate the user experience of our mobile and web apps to be the benchmark for HealthTech products, which others aim to emulate. You will be working closely with all squads, utilising best practices for user research, ideation, design and testing to deliver. As a Senior Product Designer you must be an adaptable self-starter, who can lead on projects and initiatives from brief to delivery. You'll also embed design strategies and provide peer-to-peer technical design leadership within the Product Team.

Responsibilities

Technical Leadership

• Providing subtle leadership and guidance and mentorship to others, helping to define product strategies and solutions, embedding good practices, and sharing new ideas with the wider Product Team.
• Be a leader in agile processes by demonstrating ideal standards in gathering requirements, managing an agile backlog, writing user stories, and leading squad refinement sessions.
• Ability to lead from within a technical squad, across multiple cross-functional stakeholders, without authority.

Design

• Approaching the UX of our products with a holistic mindset, ensuring practicality and accessibility best practices are followed.
• Adopting multiple approaches to problem solving, whilst not unnecessarily redesigning the wheel.
• Prototyping to validate concepts and testing usability of chosen directions.
• Approaching design with the correct level of fidelity for the task.

User Research

• Planning, facilitating and reporting on user research studies to uncover incremental improvement opportunities.
• Running continuous usability testing sessions to identify friction points in our mobile app experiences.
• Collaborating with the wider Technology teams to recommend improvement ideas synthesised from research and testing.
• Establishing and defining user mental models.

Data & insights

• Analysing data, analytics and user insights to make informed UX and research recommendations.
• Defining, building and tracking analytics dashboards to identify UX issues to investigate with further User research and usability testing.

Collaboration

• Articulating ideas to Product Managers and the wider team and business, utilising user feedback and data where required.
• Working with others to knowledge-share and objectively critique designs from other squads.
• Supporting the wider Product Team with discovery activities to constantly evolve your understanding of our users.
• Working with the Engineering team regularly to bring diverse opinions to the workflows, checking feasibility, and ensuring your vision is accurately brought to life in code.
• Work collaboratively with Revenue teams to support sales efforts.

Research & Innovation

• Keep up with industry trends, emerging technologies, and best practice.
• Evaluate new tools, technologies, and methodologies to drive continuous improvement.

Requirements

Essential

• Demonstrable experience in Product Design, with a strong background in both UX and UI, and a focus on mobile apps and within SaaS products.
• Strategic thinker, who sees both the big picture and the smaller underlying mechanics.
• Extensive design system knowledge.
• Ability to define and articulate business or user problems in simple terms to various stakeholders, and explore solutions that contain the right balance of simplicity, flexibility and impact
• Strong user interface and interaction design skills, but have a broad skill set across product design, including research, testing and prototyping.
• Ability to draw out project assumptions and plan research activities to either confirm or invalidate.
• Ability to plan and facilitate usability tests to validate design direction and remove biases from your work.
• Eagerness to work with multiple people and be a self-starter.
• Prideful in attention to detail.
• Tech savvy and adaptable to new technologies and systems.
• Ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities.

Nice to Have

• Advanced prototyping skills.
• Experience with data and analytics.
• Knowledge and experience in accessibility (WCAG, Heuristics, designing for impairments etc).
• Experience in a tech start-up/scale-up.
• Experience or knowledge of the NHS, healthcare, or healthtech industry.
• Experience or knowledge of workforce applications.
• Qualifications in a related field i.e., Computer Science or Product Design (examples).

Benefits

Salary range: £70,000-£75,000

• Hybrid and flexible workplace
• Cycle Scheme
• Tech Loan Scheme
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Stream
• Dog friendly London Hub
• Vibrant and fun London Hub with unlimited refreshments & games
• Access to co-working spaces across the UK

The Small Print

We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us.

Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.