Senior Process Expert, ACES
DESCRIPTION
Are you interested in shaping the future of Amazon Transportation Services (ATS) for operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for continuous improvement and implementing methodologies such as Six Sigma and Lean?
EU Amazon Transportation Services' ACES (Amazon Customer Excellence System) team is seeking a highly skilled and motivated person as an Operational Excellence Process Expert to help develop a world class middle mile process that delivers goods on time at the best cost.
This position will support Amazon transportation and drive operational excellence and project management across the entire EU Fulfillment Center, Sort Center, Air Node, and Delivery Station network. A successful candidate will have experience managing large and complex projects and bias for action needed in a startup environment.
Responsibilities Include:
• Drive network level excellence by designing and implementing systems, metrics and programs that maximize compliance, productivity and continuous improvement.
• Build strong partnership with operations field leaders to identify impact of new business initiatives and successfully integrate and deploy them onsite.
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
• Work with technology teams and product managers to develop new tools and systems to support the growth of the business.
• Support to improve the vision, content, and delivery of standard work and ACES Training program.
• Create benchmark standards and audit process
• Analyze and solving operational barriers with a focus on understanding root causes.
A successful candidate will demonstrate:
• Passion for continuous improvement and developing mechanisms to reduce defects
• Willingness to roll up your sleeves and do whatever is necessary; owner mentality
• Strong change management and implementation experience, including a demonstrated ability to engage effectively with high levels of management
• Ability to think strategically and execute methodically
• Ability to drive projects from initially ambiguous states
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Demonstrated ability to write detailed project and business plans.
• High attention to detail and proven ability to manage competing priorities simultaneously
This role will require travelling within Europe.
BASIC QUALIFICATIONS
• Certified Lean Six Sigma Black Belt, capable of mentoring and developing Yellow to Green and Green to Black Belts
• Knowledge of Six Sigma tools and Lean techniques
• Technical (Math, Engineering, Science or related field) Bachelor's Degree from an accredited university
• Project Management experience and verified ability to deliver in a deadline-driven environment
• Ability to interpret and apply statistical insights to the operations environment
PREFERRED QUALIFICATIONS
• MBA or Masters in Industrial Engineering
• Demonstrated proficiency in effective communication of goals and strategies across all levels of an organization
• Experience in Content Management, Editing, or Technical Writing
• Ability to handle changing priorities and use good judgment when working in stressful situations
• Decisive, confident, and experienced at influencing others
• Strong sense of urgency and personal commitment
• Project Management Professional certification
• Facilitation experience at all levels and must be comfortable addressing large audiences
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