Senior Claims Handler, Professional Lines

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Overview

About Us

IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

The Role

IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements.

The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders.

Key Responsibilities

• Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle.
• Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements.
• Define file strategies and negotiate settlements in accordance with policy terms and conditions.
• Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required.
• Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers.
• Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required.
• Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders;
• Travel domestically or internationally, as required;
• Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies.
• Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans.
• Engage in mentoring and coaching of more junior team members, including referral support.
• Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives.

Essential Qualifications, Skills and Experience

• Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market.
• Experience with or understanding of reinsurance.
• Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets.
• Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy.

• Experience in large loss management.

• Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities.

• Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred.
• Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement.
• Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally.

Desirable Behavioural Attributes

• Skilled problem-solving and initiative.

• Exhibits excellent written and oral communication skills.
• Focuses on performance and driving results.
• Owns decisions and uses commercial awareness to reach them.
• Thinks strategically and holistically with a service-oriented mentality toward the role.
• Demonstrates and champions an inclusive culture that reinforces IQUW's brand, values and behaviours.

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