Senior Process Architect

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Company Description

We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started.

A Process Architect is a high-impact role within the Operational Excellence team, responsible for steering the long-term evolution of our business architecture. The Senior Analyst is tasked with leading end-to-end process transformation projects that redefine how Checkout.com operates on a global scale. You will serve as a strategic partner to senior leadership, working across functions such as Product, Engineering, Legal, and Finance to ensure our processes are not only efficient but also aligned with our broader commercial strategy.

How You'll Make an Impact

• Lead Strategic Process Transformations: Orchestrate multi-functional process redesigns that solve complex business challenges, moving beyond departmental silos to create a unified, high-performance operating model.
• Architect AI-First Ecosystems: Act as the primary driver for automation integration projects, leveraging cutting-edge AI and machine learning to replace legacy manual touchpoints with intelligent, self-optimizing systems.
• Drive Cross-Functional Alignment: Partner with stakeholders outside of core operations to identify dependencies and ensure that process improvements in one area do not create friction in another.
• Advanced Analytics & Insights: Use statistical process analysis and predictive modeling to identify high-value transformation projects before bottlenecks even occur.
• Establish Governance & Standards: Design and implement robust process governance frameworks to ensure global compliance and mitigate risk across all organizational levels.
• Mentor & Scale Capability: Build organizational capability by coaching more junior Process Architects (Analyst I & II) and driving the adoption of advanced process methodologies like Lean Six Sigma.

What We're Looking For

• Experience: Minimum 4+ years of experience in Operations, Process Excellence, Management Consulting, or Business Transformation, with a proven track record of managing strategic process initiatives.
• Strategic Thinking: Ability to align process improvements with broader business strategy, understanding the commercial impact of every operational change.
• Expert Stakeholder Management: Demonstrated ability to manage complex stakeholder relationships across all organizational levels, including influencing C-suite and VP-level leaders.
• Technological Innovation: Deep proficiency in technology integration, specifically identifying and implementing complex automation and AI solutions that scale.
• Advanced Problem Solving: Expert-level skills in root cause analysis and statistical optimization techniques to drive data-backed decision-making.
• Adaptability & Vision: A mission-driven leader who excels in ambiguous environments and has a passion for building the "future state" of a global fintech leader.
• Advanced certifications (e.g., Lean Six Sigma Green Belt, PMP) are highly desirable.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram