Senior Pharmacy Receptionist

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Detailed job description and main responsibilities

• Act as one of the first points of contact for the dispensary service, maintaining a courteous and professional manner with patients and staff at all times.
• Receive prescriptions and other requests in line with agreed procedures, liaising with patients, carers and hospital staff to resolve queries, and escalating complex issues to senior dispensary staff.
• Check that prescriptions contain complete demographic details, allergy status and weight where required.
• Ensure patients claiming exemption from prescription charges complete the appropriate declaration, request proof of exemption, and issue unpaid forms when evidence is not provided.
• Support patients using the payment kiosk, assisting where possible and escalating more complex issues when needed.
• Use the pharmacy stock control system to check availability of less commonly prescribed outpatient medicines and advise patients if items need to be ordered.
• Signpost patients with FP10 prescriptions to community pharmacies when appropriate.
• Ensure prescriptions are promptly booked onto the Prescription Tracking System (PTS) and escalate delays to senior staff.
• Flag prescriptions approaching or exceeding their target completion time to the appropriate team members and assist with prioritisation.
• Communicate any delays in processing prescriptions to patients and ward staff.
• Provide induction for new volunteers working in Pharmacy.
• Deliver training on customer service and reception duties to other Pharmacy staff

Please refer to the attached JD.

Person specification

Qualifications

Essential criteria

• GCSE English or equivalent skill level

Desirable criteria

• Level 2 NVQ units in relevant Pharmaceutical area or equivalent

Experience

Essential criteria

• Experience of working to deadlines
• Experience of data inputting
• Customer orientated services

Desirable criteria

• Experience of working with pharmaceutical products
• Experience in an NHS setting

Skills

Essential criteria

• Ability to organise own day to day work tasks
• Ability to prioritise ad-hoc work tasks
• Standard keyboard skills
• Good written and verbal communication skills
• Excellent telephone manner
• Ability to supervise the work of others
• Accurate inputting of data
• Problem-solving skills

Knowledge

Essential criteria

• Understanding of customer care
• Understanding of the need of confidentiality awareness at all times
• Basic knowledge of hospital dispensary business

Desirable criteria

• Awareness of medicine names

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 232.6KB)
• Person Specification (PDF, 56.5KB)
• Functional Requirements (PDF, 142.2KB)
• Disclosure & Barring Information and Recruitment of Ex-Offenders (PDF, 78.5KB)
• Staff Diversity Network (PDF, 140.3KB)
• Information for Disabled Applicants (PDF, 98.7KB)
• Bedford Hospital Site map (PDF, 2.6MB)
• Staff Benefits (PNG, 1.6MB)