Senior Performance Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About Us

EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:

• We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
• We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.

EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.
Our vision and values

Our Vision

"To be the leading health and wellbeing service in the provision of mental health and community care".

Our Purpose

"We care for people every day. What we do together, matters".

Our Values

• We Care
• We Learn
• We Empower

Our strategic objectives

• We will deliver safe, high quality integrated care services.
• We will enable each other to be the best that we can.
• We will work together with our partners to make our services better.
• We will help our communities to thrive.

Our services

• Mental Health Services
• Community Health Services
• Learning Disabilities Services
• Social Care

Find out more about the services we offer in our service directory.

Job overview

The post-holder will frequently represent the Business Analysis and Reporting directorate as a "first point of contact", for performance and business reporting requirements. Working directly with the operational directorates, and also corporate directorates, the post-holder will design, develop and provide highly-complex, specialist analysis reports, on both a regular and ad-hoc basis. This work will be aimed at supporting operational performance, resource management, business planning and the corporate requirements of the Trust.

The post-holder is responsible for coordinating and developing performance improvement through data quality initiatives, advising and supporting services on the actions required to improve their adherence to national and contractual standards.

The post-holders will play a critical role in the future development of the Trusts performance and business reporting procedures and systems.

Main duties of the job

The post-holder will be required to attend regular meetings to present highly-complex, specialist analysis to a variety of audiences including senior managers and above. The post-holder will be required to explain all report findings and resolve any data issues.

As Senior Performance Manager, you will be responsible for leading a small team of Performance specialists to deliver performance management services Trustwide, ensuring that managers and clinicians have the information that they require to deliver the highest quality and most appropriate services to our patients.

Working for our organisation

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Detailed job description and main responsibilities

1. Lead and manage the Performance Team

2. To lead on the Performance Management requirements, providing excellent analytical services to support the operational services and corporate agenda, formulating solutions to meet current and future requirements.

3. To work closely with Heads of Service to define performance requirements and provide quality assurance by routinely reviewing reports published for services and advising on purpose and design.

4. To liaise with Associate Director Business Analysis to ensure there is regular provision of information to support the following performance management reporting.
• Access
• Care Quality Commission compliance
• NHSI Compliance
• Contractual Key Performance Indicators
• CQUIN targets
• Productivity and Efficiency
• Capacity and Demand Modelling
• Benchmarking
• Data Quality Improvement

5. To communicate to Financial and Operational managers, regarding the use and interpretation of the production process and content of Performance Management reports using laymen terms; especially in connection with performance management, contractual KPIs, capacity and demand modelling and benchmarking tools, agreeing assumptions and showing how these can offer advantages in service management. Also providing training where appropriate.

6. To understand and be able to explain to others performance targets, that may be highly complex and specialist in their nature and communicate these in an understandable way to staff.

7. The postholder will be responsible for the production and development of the Trusts Integrated Performance Report, associated committee reporting and Accountability Frameworks.

8. To be responsible for the development and ongoing maintenance of performance dashboards which ensure the right information is available at the right times at all levels of the organisation. This will include the technical development of dashboards

9. To work collaboratively with the Senior Information Managers to make best use of combined capacity, coordinating pan organisation information processes and taking lead for delivery of associated work streams.

10. To have a strong knowledge of systems used within the Performance Team and be adaptable and able to learn about service or corporately based information systems, and to be able to extract data from them and analyse it .

11. To quality assure the work of the Performance Managers within the team for routine, ad hoc reports and sign off Board and Dashboard reports.

12. To cross cover in the delivery of corporate information such as performance information for the Board and Service Level Agreement monitoring reports.

13. To have day to day coaching responsibilities for a group of Performance Managers and Officers, and when required supervisory or line management responsibility. This will include ensuring that training and regular support is delivered to staff, reviewing work performance and progress against key daily objectives as set out by the Associate Director of Business Analysis

14. To attend regular operational/business meetings and regional/national NHS Performance Management meetings as and when required, as per instruction of the Head of Performance and Information.

15. To co-ordinate and support designated projects in relation to performance improvement, national and/or contractual requirements. These projects may have implications on clinical and service delivery and will require strong communication skills and ability to engage effectively with a range of staff groups.

16. To deliver change through facilitation, engagement of stakeholders, analysis, planning, consultation, project management, capacity and demand analysis and other proven techniques to ensure performance improvements are sustainable, sharing good practice at all levels.

17. The post holder will identify methods of measurement for targets; milestones and timescales for all performance improvement projects, in order to ensure an evidence based approach

18. To work in partnership with Head of the Finance Managers, Information Managers and Operational Managers to ensure that information is being processed robustly so that Trust income is secured.

19. To deliver on Performance Management projects that reflects the wide range and complexity of healthcare provision. This may include working across different areas (e.g. supporting information requirements for community services). The ability to understand complex requirements, data models and data flows will be essential, as will the ability to translate concepts into understandable and useable information for operational and clinical management.

20. To receive, analyse and communicate a wide range of highly complex and sensitive information and data sets, including confidential patient level information.

21. To be responsible for ensuring reporting tools and strategies continue to be relevant to performance across many specialty departments, evaluating and supporting contemporary information needs and formulating communication plans.

22. To respond to and prioritise ad hoc requests for information ensuring that all ad hoc requests for information are completed in an accurate, complete and timely fashion.

23. To liaise with relevant staff within the Trust such as the Administration Leads to ensure that clinical data is reliably reportable in an accurate, complete, consistent and timely manner.

24. To lead on specific pan organisation projects or work streams, provide information analysis and be responsible for Information Governance initiatives as required.

25. To ensure that procedures are correctly documented in a transparent manner for all routine reports, ensuring that analysts are maintaining procedures and investigating and performing a Root Cause Analysis into data processing issues that arise.

26. To ensure local and national policy, services changes and ISNs are reflected appropriately in internal data collections and national datasets.

27. To deputise for the Head of Performance and Information when required.

Person specification

Experience

Essential criteria

• Degree or equivalent experience
• Knowledge of NHS Performance and data modelling
• Demonstrable experience working in this field and evidence of working at in a role that necessitated working independently without day to day direction

Desirable criteria

• Health Informatics Qualification
• Previous experience and knowledge of Foundation Trust performance requirements
• Project Management experience and/or skills

Skills

Essential criteria

• The ability to exercise own initiative and work independently to achieve objectives within deadlines
• A high level of communication skills will be required to engage and develop good relationships with NHS senior managers and clinical teams. This includes highly developed interpersonal, negotiation and influencing.
• Previous experience of staff management

Knowledge

Essential criteria

• A general understanding of the NHS and key developments shaping the performance agenda
• Evidence of co-ordinating and developing projects to support performance / service improvements
• Expert knowledge of MS Excel, Power BI and SQL

Please note - staff who are formally at risk within the organisation will be given priority in securing alternative employment. Should it come to light that a post being advertised by the Trust is considered 'suitable alternative employment' to an individual who is at risk, the recruiting manager will be advised and the post will be withdrawn from NHS Jobs.

Use of Artificial Intelligence (AI)

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Important Professional References

Make sure that as a part of your application you have professional references with business contract information covering your last three year employment history. We are unable to accept personal or character references.

As a newly appointed employee you are responsible for incurring the cost of your initial DBS check relevant to your post, the amount will be deducted from your first salary with the Trust.

Applications for Job Share are positively welcomed.

Equal Opportunities Employer

Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We also hold the Disability two tick symbol and have made the pledge to commit to employing more people with learning disabilities, we encourage people with a disability to apply. If you require this application form in another format i.e. Braille or audio tape etc, please contact the Recruitment Department on 01375 364513 or email epunft.recruitment.adverts@nhs.net and we can arrange for this to be dispatched to you.

The Trust has the right to expire vacancies prior to the closing date if they so wish. The Trust makes every attempt to contact all applicants and we strongly advise that you check the email account which is registered with NHS Jobs regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been unsuccessful on this occasion.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.

Covid Vaccination

Although Covid vaccinations are no longer a mandatory requirement within the NHS we continue to encourage and support the vaccination uptake as this remains the best line of defence against Covid19. The safety of our staff and patients is a top priority for us at EPUT.

If you would like to book a Covid vaccination or would like more information please contact us by emailing epunft.cv19hr@nhs.net.

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• job Description (PDF, 872.5KB)
• Personal Specification (PDF, 944.4KB)
• Why Join The NHS Pension Scheme (PDF, 91.3KB)
• EPUT Pledge - Step into Health (PDF, 211.0KB)
• Candidate Privacy Policy (PDF, 336.6KB)
• Right to Work Information (PDF, 293.6KB)
• Employer Recognition Scheme - Gold Award (PDF, 27.7KB)
• Trust Vision and Values (PDF, 168.9KB)
• Values of the NHS Pension (PDF, 151.3KB)
• EPUT Staff Benefits (PDF, 89.3KB)