Senior Payment Specialist

Senior Payment Specialist

Location: Flexible on location in the UK and visits to our UK offices as and when required.

Salary: Competitive

Contract: Full Time

We have a fantastic opportunity for a Senior Payment Specialist to join our Finance Operations & Payments team here at Domestic and General. This role will provide senior operational ownership of UK billing and payments, ensuring accurate, timely and compliant execution of billing, payments and commission processes.

Operating within Global Billing & Payments, the role is accountable for day-to-day operational delivery, reconciliations, issue resolution, reporting and audit readiness and play a critical role in maintaining operational resilience within a regulated environment. This role operates within globally defined payment standards, controls and framework.

In addition to the above it will act as the day-to-day deputy to the Head of Billing & Payments, providing hands on leadership, operational oversight and support for the safe implementation of change, while working closely with Finance, Technology, Product and Global Payments teams.

Key Responsibilities:

• Lead day-to-day billing and payment operational activities to ensure accurate, timely and compliant processing across all payment-related tasks.
• Prepare and deliver daily, weekly and monthly billing and payment reporting, supporting Finance Operations, month-end close and management review.
• Perform and oversee daily and monthly reconciliations, including direct debit, card and commission reconciliations, ensuring discrepancies are investigated and resolved.
• Manage payment related churn and dunning processes, supporting the reduction of payment failures through effective operational execution.
• Complete month end debtor reconciliation and general ledger reconciliation in line with Finance requirements.
• Monitor and manage exception queues, payment failures and operational issues, escalating risks and incidents where appropriate
• Operate defined payment controls within billing and payment processes, ensuring required checks are completed and evidence is maintained in line with documented procedures
• Maintain accurate and up-to-date UK billing and payment process documentation, runbooks and task lists to reduce key person dependency.
• Support audit and assurance activities by preparing documentation, responding to queries and tracking actions to completion.
• Act as a key operational contact for UK Billing & Payments, working closely with Finance, Technology, Customer Operations and Product teams.
• Support the implementation and stabilization of approved payment changes and enhancements, ensuring smooth transition into BAU.
• Provide operational cover, guidance and hands-on support to the UK Billing & Payments team, acting as deputy to the Head of UK Billing & Payments when required.
• Identify operational inefficiencies and improvement opportunities, raising recommendations to global or regional leads for prioritization

Skills and experience required:

• Strong attention to detail
• Excellent organizational and time management skills
• Good communication and stakeholder engagement skills
• Ability to work independently and under pressure
• Strong problem-solving capability
• Ability to manage BAU operational tasks across multiple processes
• Previous experience within similar role within a payments background
• Experience within finance, billing or payment operations as well as supporting audit or compliance activities
• Understanding of reconciliations and payment processing

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance - employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance - access to savings and borrowing through payroll
• Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Travel Loans - interest free loans to help spread the cost of annual travel tickets
• Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts - with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.