Senior Patient Services Administrator

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Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

To be responsible for the cancer faster diagnosis, standard Radiology bookings and supervise the Radiology Patient Services Administration Booking Team for imaging and procedure appointments, ensuring delivery and maintenance of a high quality service for both patients and Trust staff

Main duties of the job
• To supervise the Radiology Patient Services Administrators to ensure that the effective day to day running of the booking service, offering support and assistance and encourage and maintain a culture of good team working
• Provide day to day support to the Administration Lead, and modality leads.
• Participate in the setup of new services and procedures
• To deputise for the Site Admin Lead during periods of absence.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Your Next Career Move Made Easier - Accommodation May Be Offered

We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017

Detailed job description and main responsibilities

For further information about this role please see the Job Description document attached.

If you have any further queries, please do not hesitate to contact.

Person specification

Person Specification

Essential criteria

• Good standard of general education

Experience and Knowledge

Essential criteria

• Experience of working within a supervising role

Skill and ability

Essential criteria

• Experience of using IT systems in the NHS/Public sector

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first - as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.
• We believe that using technology wisely reflects strong time management and a commitment to innovation. However, it's essential to personalise your recruitment application to showcase your unique skills and experiences. Over-reliance on generic, AI-generated content may result in rejection if multiple candidates submit applications with similar language or structure. In such cases, recruiting managers may reach out for further clarity where applications appear consistent with others, to better understand your individual strengths.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action or contactclimateaction@hhft.nhs.uk.

Employer certification / accreditation badges

Documents to download

• senior (PDF, 825.8KB)
• Pledge (PDF, 205.7KB)
• HHFT Employee Rewards & Benefits (PDF, 723.8KB)
• Tackling Climate Change at Hampshire Hospitals (PDF, 4.9MB)