Senior Patient Co-Ordinator

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Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK's largest provider of NHS cataract surgery, we're experts at what we do, and that's evidenced in the five-star feedback we receive from our patients.

Our vision and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.

Benefits of our Senior Medical Receptionist:

• £23,598 per annum salary
• Work life balance shifts of 4-day a week starting 7.30am to 5.30pm and 1 or 2 in 4 Saturday's. (over time is available as and when required).
• 28 days including bank holidays, increasing with length of service.
• Bonus 1 - June - potential to earn up to 5% individual performance related bonus.
• Bonus 2 - January - potential to earn up to 5% hospital/company related bonus.
• Benefits discounts at a large selection of retailers/hospitality.
• Easily accessible to local amenities.
• Time in lieu scheme, if you go over your contracted hours, we will give you your time back (we want our staff to feel appreciated and valued)
• Continuous training and development programme through our internal learning management system and clinical training team to help enhance your skills.

Responsibilities:

• Effectively manage a team of patient co-ordinators
• To ensure the management of medical records both active and archived is in line with the Records Management Code of Practice for Health and Social Care 2016
• To lead by example and deliver exemplary customer service
• To promote our in-house patient feedback programme and NHS Choices
• Work alongside patient services lead in respect to all aspects of the department
• Working closely with hospital managers to ensure effective communication
• Completing administration tasks at request of hospital and area managers
• Travel to other locations as required
• To adhere to all health and safety procedures
• To ensure all housekeeping stock is within levels and ordered correctly

We are recruiting in the Epsom area and travel to other sites will be required on occasion and for training.
"Our patients matter to us. As the UK's largest cataract surgery provider, we work every day to give something meaningful to you, and life-changing to our patients. Our patients place their trust in you, and by working with us, you can truly change people's lives"

For more information on us please check out our website https://www.spamedica.co.uk/about-us/

If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!